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1. During this survey you may be shown confidential information. Do you agree not to disclose to any other person or entity any of the information provided to you in this study? By selecting ‘Accept’ below, you signify that you understand and agree with these terms.
 
Accept,No thanks
 
 
 
2. What is your 5-digit ZIP code?
   
 
 
 
Today we will be asking you about places that offer (INSERT PRODUCT/SERVICE).
 
 
 
4. When thinking of places that offer (INSERT PRODUCT/SERVICE), what one place comes to mind first?
   
 
 
 
5. What other places that offer (INSERT PRODUCT/SERVICE) come to mind?
 
(Insert Brand One)
 
(Insert Brand Two)
 
(Insert Brand Three)
 
(Insert Brand Four)
 
(Insert Brand Five)

 
 
 
6. Which of the following online sites that sell (INSERT PRODUCT/SERVICE) have you heard of?
 
INSERT YOUR ONLINE SITE
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above

 
 
 
7. Which of the following offline/physical locations that sell (INSERT PRODUCT/SERVICE) have you heard of?
 
INSERT YOUR PHYSICAL LOCATION
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above

 
 
 
8. Regardless of whether you made a purchase, in the past 3 months, at what online places have you visited for (INSERT PRODUCT/SERVICE)?
 
INSERT YOUR ONLINE SITE
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above

 
 
 
9. Regardless of whether you made a purchase, in the past 3 months, at what offline/physical places have you visited for (INSERT PRODUCT/SERVICE)?
 
INSERT YOUR PHYSICAL LOCATION
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above

 
 
 
10. About how often do you buy (INSERT PRODUCT/SERVICE)?
 
Daily
 
Less than daily, but at least once a week
 
Less than weekly, but at least once a month
 
Less than monthly, but at least once every 3 months
 
Less than every 3 months, but at least once every 6 months
 
Less than once every 6 months, but at least once per year
 
Less often than once per year
 
 
 
11. In the past 3 months, where have you bought (INSERT PRODUCT/SERVICE)?
 
INSERT YOUR ONLINE SITE
 
INSERT YOUR PHYSICAL SITE: INSERT OPTION
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above

 
 
 
12. Please enter the number of (INSERT PRODUCT/SERVICE) you bought at each place in the past 3 months
 
(Insert Brand One)
 
(Insert Brand Two)
 
(Insert Brand Three)
 
(Insert Brand Four)
 
(Insert Brand Five)

 
 
13. How likely are you to recommend each place for (PRODUCT/SERVICE)?
Definitely would NOT recommend Definitely WOULD recommend
INSERT YOUR ONLINE SITE
INSERT YOUR PHYSICAL SITE: INSERT OPTION
INSERT OPTION
Other, Please specify ___________________________
Don't know
None of the above
 
 
 
14. Which one of these do you buy (INSERT PRODUCT/SERVICE) most often?
 
INSERT YOUR ONLINE SITE
 
INSERT YOUR PHYSICAL SITE: INSERT OPTION
 
INSERT OPTION
 
Other, Please specify
 
 
Don't know
 
None of the above
 
 
15. How satisfied are you with (INSERT PLACE MOST in Q12)?
Very dissatisfied Very satisfied
INSERT PLACE SHOPPED MOST
 
 
16. Would you recommend (INSERT PLACE MOST in Q12)?
Definitely would NOT recommend Definitely WOULD recommend
INSERT PLACE SHOPPED MOST
 
 
17. Please click on the button in the scale shown to rate (INSERT PLACE MOST in Q12).
Does very poorly Does poorly Does okay Does well Does very well
Personalization: creates personalized and relevant experiences while shopping for (INSERT PRODUCT/SERVICE)
Trust: I trust the sellers
Value: Offers the best value for the money on (INSERT PRODUCT/SERVICE)
Selection: the (INSERT PRODUCT/SERVICE) for sale is from both local and global sellers and is available and in stock
Brand: carries the brands I want
Search: I am able to find the (INSERT PRODUCT/SERVICE) I want quickly and easily
Browse: It is easy to explore, discover and buy new (INSERT PRODUCT/SERVICE) across the site/store
Information: provides the resources I need to find out what i need to know before buying (INSERT PRODUCT/SERVICE)
Reviews: Provides advice and feedback from people experienced with (INSERT PRODUCT/SERVICE)
Shipping Costs: are free or inexpensive
Does very poorly Does poorly Does okay Does well Does very well
Delivery: offers a variety of options
Local: offers options for buying close to where I live or work
Mobile: experience is tailored and enjoyable
Customer Support: helpful
Checkout & Payments: Process is quick and reliable
Returns: easy to return at low/no cost
 
 
18. Please use the scale to tell us how important each attribute is in choosing between places for (INSERT PRODUCT/SERVICE).
Very Unimportant Somewhat Unimportant Neutral Somewhat Important Very Important
Personalization: creates personalized and relevant experiences while shopping for (INSERT PRODUCT/SERVICE)
Trust: I trust the sellers
Value: Offers the best value for the money on (INSERT PRODUCT/SERVICE)
Selection: the (INSERT PRODUCT/SERVICE) for sale is from both local and global sellers and is available and in stock
Brand: carries the brands I want
Search: I am able to find the (INSERT PRODUCT/SERVICE) I want quickly and easily
Browse: It is easy to explore, discover and buy new (INSERT PRODUCT/SERVICE) across the site/store
Information: provides the resources I need to find out what i need to know before buying (INSERT PRODUCT/SERVICE)
Reviews: Provides advice and feedback from people experienced with (INSERT PRODUCT/SERVICE)
Shipping Costs: are free or inexpensive
Very Unimportant Somewhat Unimportant Neutral Somewhat Important Very Important
Delivery: offers a variety of options
Local: offers options for buying close to where I live or work
Mobile: experience is tailored and enjoyable
Customer Support: helpful
Checkout & Payments: Process is quick and reliable
Returns: easy to return at low/no cost
 
 
 
We are now interested in hearing about your opinions about a brand called (INSERT YOUR BRAND). This brand has been randomly selected for you. Other participants will be asked about other brands.
 
 
 
20. Have you ever heard of (INSERT YOUR BRAND)?
 
Yes
 
No
 
Don't know
 
 
 
21. How would you describe (INSERT YOUR BRAND) to someone who has never heard of them?
   
 
 
 
22. How would you describe the type of person that visits (INSERT YOUR BRAND)?
   
 
 
 
23. Would you say the person you just described is…
 
Very much like you
 
Somewhat like you
 
Neither alike nor unlike you
 
Somwhat unlike you
 
Very unlike you
 
Don't know
 
 
24. Based on anything you have seen, heard, read or experienced about (INSERT YOUR BRAND), how likely are you to recommend (INSERT YOUR BRAND) for (INSERT PRODUCT/SERVICE)?
Definitely would NOT recommend Definitely WOULD recommend
INSERT YOUR BRAND
 
 
25. In the next 3 months, how likely are you to visit (INSERT YOUR BRAND) when shopping for (INSERT PRODUCT/SERVICE)?
Definitely would NOT visit Definitely WOULD visit
INSERT YOUR BRAND
 
 
 
26. Have you ever bought (INSERT CATEGORY) at (INSERT YOUR BRAND)?
 
Yes
 
No
 
Don't know
 
 
 
27. Were you aware that (INSERT YOUR BRAND) offered (INSERT CATEGORY)?
 
Yes
 
No
 
Don't know
 
 
28. Please click on the button in the scale shown to rate (INSERT YOUR BRAND).
Does very poorly Does poorly Does okay Does well Does very well
Personalization: creates personalized and relevant experiences while shopping for (INSERT PRODUCT/SERVICE)
Trust: I trust the sellers
Value: Offers the best value for the money on (INSERT PRODUCT/SERVICE)
Selection: the (INSERT PRODUCT/SERVICE) for sale is from both local and global sellers and is available and in stock
Brand: carries the brands I want
Search: I am able to find the (INSERT PRODUCT/SERVICE) I want quickly and easily
Browse: It is easy to explore, discover and buy new (INSERT PRODUCT/SERVICE) across the site/store
Information: provides the resources I need to find out what i need to know before buying (INSERT PRODUCT/SERVICE)
Reviews: Provides advice and feedback from people experienced with (INSERT PRODUCT/SERVICE)
Shipping Costs: are free or inexpensive
Does very poorly Does poorly Does okay Does well Does very well
Delivery: offers a variety of options
Local: offers options for buying close to where I live or work
Mobile: experience is tailored and enjoyable
Customer Support: helpful
Checkout & Payments: Process is quick and reliable
Returns: easy to return at low/no cost
 
 
 
29. What is your age?
   
 
 
 
30. What is your gender?
 
Male
 
Female
 
Other, Please specify
 
 
Refuse to answer
 
 
 
31. In [INSERT LAST YEAR], what was your total annual household income?
 
Less than $25k
 
$25k, but less than $50k
 
$50k, but less than $75k
 
$75k, but less than $100k
 
$100k, but less than $125k
 
$125k, but less than $150k
 
$150k or more
 
Don't know
 
Refuse to answer
 
 
 
32. What is the highest level of education you had the opportunity to complete?
 
Some highschool
 
Highschool graduate or equivalent
 
Some college, no degree
 
Associate
 
Bachelor
 
Master
 
Doctorate
 
Other, Please specify
 
 
Refuse to answer
 
 
 
33. What is your current employment status?
 
Full time
 
Part time
 
Self-employed
 
Retired
 
Temporarily unemployed
 
Disabled
 
Full-time student
 
Homemaker
 
Never worked
 
Other, Please specify
 
 
Refuse to answer
 
 
 
34. What language(s) do you primarily speak at home?
 
English
 
Spanish
 
Chinese
 
French
 
Vietnamese
 
Japanese
 
German
 
Korean
 
Other, Please specify
 
 
Refuse to answer
 
 
 
35. Please indicate your race.
 
Caucasian
 
Black or African-American
 
Asian/Pacific Islander
 
Native American
 
Mixed race
 
Some other race
 
 
 
36. Please indicate your ethnicity.
 
Hispanic or Latino
 
Non-Hispanic or Non-Latino
 
Other, Please specify
 
 
Refuse to answer
 
 
 
37. What is your current relationship status?
 
Married
 
Domestic partnership
 
Single
 
Divorced
 
Widowed
 
Prefer not to answer
 
Refuse to answer
 
 
 
38. What is your 5-digit ZIP code?
   
 
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