Buyer / Supplier Feedback Survey

Buyer / Supplier Performance Survey

Thank you in advance for completing our survey on Buyer / Supplier Performance!
Your responses will help us to help you!

Basic Information

Originator:

Return NLT (Date):

Commodity / System:

Supplier Name:

Supplier Vendor Code:

Address of Division (City & State):

Aircraft Model(s) Product Supports (Select all that apply):

Overall Supplier Effectiveness

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Timeliness - Are your AOG's critical dispatch requirements addressed timely?

Expectations - Are your expectations consistently met?

Responsiveness - Response is sufficient to support the fleet?

Risk Evaluation - Are risks provided up front associated with your requirements?

Issue Resolution - Are issues resolved as committed by supplier?

Cost Value - Is the cost of this product constantly rising?

Job Knowledge - Does the supplier provide necessary subject and background?

Trust Factor - Are the supplier's representatives reliable and honest?

Professionalism - Does the supplier display respect to you as a Customer?

Follow-Up Results - Do other related actions to issues become addressed?

General Support

Score Card to Supplier last quarter:

Same Commodity / Supplier on multiple models:

Yes (please check all applicable models below)

No

AOG's in last 12 months:

Zero

1-5

6-10

10+

Overall AOG 24/7 Support:

Receiving paperwork issues?

Yes

No

Approximate number of PO's / Acquisitions in last 12 months:

1-5

6-10

16-20

20+

Approximate number of PO's / Repairs in last 12 months:

1-5

6-15

16-20

20+

Who performs repairs for commodity:

OEM Supplier

GAC

Other Supplier

Approximate number of warrantable removals in last 12 months:

1-5

6-15

16-20

20+

Approximate number of NON-warrantable removals in last 12 months:

1-5

6-15

16-20

20+

Has your company been on RQAAT in last 12 months:

Yes (please provide brief details below)

No

Details of RQAAT:

Provide REPAIR cost range at component level:

Under $300

Over $1,000

Varies up to $_______

Provide ACQUISITION cost range at component level:

Under $1,000

Over $5,000

Varies up to $_______

Long Lead Time for new acquisition issues:

Yes (please provide longest time below)

No

Longest Lead Time:

Late deliveries? (RE: Repairs & Acquisitions)

Yes (please provide brief details below)

No

Details of late deliveries:

Does GAC own inventory rotable (cores or new) assets?

Yes (please provide Min & Max status below)

No

Unknown

Min

Max

Does GAC have Consignment Inventory - Supplier owned assets?

Yes (please check which model(s) below)

No

Which model(s)?

Who owns PMA?

GAC

OEM Supplier

Joint

Supplier sells directly to customer?

Yes

No

Charges for NFF, BER / Functional Test or Expedite?

Yes (please provide which item and estimated fee below)

No

NFF, BER / Functional Test or Expedite:

Estimated Fee: $

Are Service Bulletins applicable?

Never

Rarely

Frequently

Aware of any Quality workmanship issues?

Yes (please provide brief details below)

No

Details of Quality workmanship issue(s):

Aware of any Reliability issues (MTBF)?

Yes (please provide brief details below)

No

Details of Reliability issue(s) (MTBF):

Aware of any Retrofits / Mod Enhancements / ACS activity?

Yes (please provide brief details cost to Customer or GAC below)

No

Details of Retrofits / Mod Enhancements / ACS activity: (please include details cost to Customer or GAC)

Aware of Warranty Exception issues:

Yes (please provide brief details below)

No

Details of Warranty Exception issue(s):

Aware of any outstanding V1 / Claims issues?

Yes (please provide brief details below)

No

Details of outstanding V1 / Claims issue(s):

Product Support Agreement (PSA):

Not exist

Need to exist

Unknown

Product Support covered by Production MOA Section 7.0:

No, not needed

No, is needed

Risk of configuration removal from Production's Aircraft

Unknown

Yes, Exists but not effective

Yes, Exists and expires

Please provide us with any other comments / suggestions you have about the program: