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  1. Surveys
  2. 2013
  3. January
  4. C
  5. Callstream Survey
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Exit Survey
 
 
Welcome to our new tool. The goal of our CALLSTREAM SURVEY is to collect your feedback, to analyze it and to find a way to improve and to optimize our skills and the whole process of our training method.

Phase 1: Completion of Callstream Survey
Phase 2: Analysis of the survey
Phase 3: Callstream call to present the result of the survey and to talk in general and about possible solutions
Phase 4: Call with Callstream Management to present solutions

Deadline for completion: 10.02.2013

You will get invited soon to Phase 3: Callstream Call
 
 
Please appraise yourself on your level of confidence with the different systems/devices.
Poor Fair Average Good Very Good Excellent
* ControlWizzard
* Evo
* Datapulse
* Cisco SPA525G2
* Snom 370
 
 
 
* Are you absolutely familiar with the way the systems communicate with eachother (incl. Titan/POS)?
 
Yes
 
No
 
 
 
* Do you put the roleplays into practice exactly the way they are in our manuals? Do you create your own roleplays? Give us an overview about your practical training.
   
 
 
 
* If you have to use your traing tools to provide training because the main system is not working yet, how would you rate the completeness of your training?
 
10 %
 
30 %
 
50 %
 
70 %
 
90 %
 
100 %
 
 
 
* Do you think that it is a problem that you don´t have the possibility to use all Callstream tools on a daily basis? Is that affecting the quality of your training?
   
 
 
 
* Give us a general feedback about your involvement in the whole Migration process. State positive and negative points.
   
 
 
Please rate the following, according to your experiance during migrations/NCO´s:
local IT support
Regus IT support
Center Readiness
Your Readiness
 
 
 
* Do you think it would be good to have a direct contact person at the Voice Support team or at the Callstream Project Team for questions in general?
 
Yes
 
No
 
I already have one
 
 
 
 
* When is your next NCO/Migration?