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Introduction
We have less than 15 questions to ask that may help us evaluate your potential fit for this position. This is not a technical evaluation and there are no "right" answers; we are simply looking for accuracy and honesty. Sometimes we ask irrelevant questions just to see what people say, so don't over-think anything.
Remember that this form is an informational survey and not a job application. It is a tool for us to gather additional information to be used in conjunction with reviewing your resume submission. Unfortunately, we are not able to personally follow up with or respond to every individual who completes a survey, but we do appreciate your time and interest.
Thank you!
Positive Networks Human Resources Team |
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* Job Overview
As a hosted technology service provider, the Assistant Vice President of Service Delivery is ultimately responsible for ensuring that we provide world-class service to our customers. The ideal candidate is a highly technical, hands-on engineering or operations manager/director that will lead and grow a team of 7-20+ technical support specialists, implementation engineers, and network & systems engineers. This includes overseeing and being directly engaged with all technical operations, systems engineering, networking design and maintenance, security, and our fanatical technical support services.
We need a smart individual that can learn quickly about our complex software, network, systems, and security architecture. In this leadership role, the ideal candidate will be diligent, methodical, and organized with an appreciation for mission-critical service delivery, as they will be the “go-to” person for many areas of our technology. As a member of our lead team, the candidate will be a key contributor to the growth and development of our business and provide vision with regard to the development of our technology. |
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| * Full Name | | | | * Email Address | | | | * Best Phone (Daytime) | | | | Alternate Phone | | |
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| * Which method(s) do you prefer we use to contact you? |
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* Which of these are true statements that apply EXACTLY to you?
(Note: You may explain items that are not exact matches in the Comments field below, but DO NOT check the box for statements that are partial or "close" matches.) |
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7+ years of professional experience in IT.
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3+ years managing or directing technical operations teams.
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Deep understanding of TCP/IP and enterprise networking
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Understanding of how to isolate, diagnose, and resolve service delivery components (e.g. servers, networks, and applications).
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Ability to multi-task on varying projects and initiatives under tight deadlines.
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Ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.
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Skilled in leading projects, especially in deploying live end-user systems.
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Solid understanding of physical security, backup, authentication, and security practices.
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Small, medium, and enterprise network experience (e.g. everything from Exchange and RADIUS to DMZs and Linux)
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Strong project management and prioritization skills (ability to plan, execute and deliver in a timely manner).
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Superior written communication skills -- customer-facing statements and public product documentation.
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Ability to create a work environment that is motivating, productive and fun.
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Lifetime computer background
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Partial match with some UNCHECKED items above (optional):
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* Which of these responsibilities have you performed professionally for at least 2 years?
(Note: Checking a box indicates that you did EXACTLY and entirely EVERYTHING described in the item for 2 years. You may explain items that are not exact matches or were performed for less than 2 years in the Comments field below, but DO NOT check the box for such responsibilities.) |
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Managed employees to deliver highest caliber of service, efficiency, and flexibility.
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Simultaneously balanced the needs and relationships of customers, sales, software development, vendors, and a team of support and engineering experts.
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Experienced working with data centers/managed hosting facilities.
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Managed all process, policy, and capacity changes that affect operations.
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Pulled together individuals across the company to develop solutions for key customers.
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Supervised a Support Desk or Call Center
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Coordinated new services, projects, and system implementations.
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Responsible for operations of a 24x7 service.
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Performed or managed reviews of network efficiency, systems design, and internal security audits.
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Did technical sales engineering.
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Managed the support team and engineers in troubleshooting of complex problems.
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Worked with product management teams to customize software.
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Helped define software release schedule to meet customer needs.
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Ensured processes and procedures for monitoring, disaster recovery, and support follow-up were comprehensive and up-to-date.
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Oversaw all aspects of presence in data centers across the country, from capacity planning to hardware selection and OS upgrade roadmaps.
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Partial experience with some UNCHECKED items above:
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| * Are you currently employed on a full-time basis? |
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* What is/was the approximate annual salary of your current (or most recently held) full-time position?
Note: Please include bonuses and real/estimated commission, but not stock benefits.
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| * What is your approximate annual desired salary for this position? |
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| * Have you served as the technical lead on a project in the last 10 years? |
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* What is the size of largest team that you have managed in the past?
Note: Include any employees that reported to those that you managed. |
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| * Are you able to frequently work over 50 hours a week? |
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| * Are you able and willing to relocate to the Kansas City area within 45 days at your own expense? |
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| Do you have any comments or suggestions regarding the survey questions, the survey interface, or the survey process? | | |
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Please click on the Finish Survey button to complete this Survey. |
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