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Introduction
We have less than 15 questions to ask that may help us evaluate your potential fit for this position. This is not a technical evaluation and there are no "right" answers; we are simply looking for accuracy and honesty. Sometimes we ask irrelevant questions just to see what people say, so don't over-think anything.
Remember that this form is an informational survey and not a job application. It is a tool for us to gather additional information to be used in conjunction with reviewing your resume submission. Unfortunately, we are not able to personally follow up with or respond to every individual who completes a survey, but we do appreciate your time and interest.
Thank you!
Positive Networks Human Resources Team |
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* Job Overview
We are seeking a full time Support Technician who will provide application, networking and desktop support for all of the users of our VPN service. Successful support technicians will have the ability to troubleshoot various application and connection issues, prioritize tasks, and possess excellent verbal and written communication skills. Support is provided over the phone, via live web chat, and via email.
This is an excellent way to learn about our technology and company, serving as a gateway to other opportunities within Positive Networks, from network engineering and software development to sales engineering and web development. |
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| * Full Name | | | | * Email Address | | | | * Best Phone (Daytime) | | | | Alternate Phone | | |
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| * Which method(s) do you prefer we use to contact you? |
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* Which of these are true statements that apply EXACTLY to you?
(Note: You may explain items that are not exact matches in the Comments field below, but DO NOT check the box for statements that are partial or "close" matches.) |
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Outside-of-work personal passion for computers, Windows, Internet, Linux, etc.
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Skilled in leading projects, especially in deploying live end-user systems.
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Solid understanding of physical security, backup, authentication, and security practices.
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Completion of 4-year computer-related degree program or 2-year program
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1 year of professional IT experience (desktop support or networking preferred)
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Small, medium, and enterprise network experience (e.g. everything from Exchange and RADIUS to DMZs and Linux)
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Working Knowledge of Windows Operating Systems (XP/2000/2003/Vista)
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Ability to deliver excellent customer service to users with various levels of computer knowledge.
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General computer networking and Internet connectivity knowledge (TCP/IP).
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Ability to self-motivate and handle issues with limited supervision.
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Excellent multi-tasking to handle multiple tasks.
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Understanding of how to isolate, diagnose, and resolve service delivery components (e.g. servers, networks, and applications).
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Superior written communication skills -- customer-facing statements and public product documentation.
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Partial match with some UNCHECKED items above (optional):
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* Which of these responsibilities have you performed professionally for at least 2 years?
(Note: Checking a box indicates that you did EXACTLY and entirely EVERYTHING described in the item for 2 years. You may explain items that are not exact matches or were performed for less than 2 years in the Comments field below, but DO NOT check the box for such responsibilities.) |
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| * Are you currently employed on a full-time basis? |
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* What is/was the approximate annual salary of your current (or most recently held) full-time position?
Note: Please include bonuses and real/estimated commission, but not stock benefits.
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| * What is your approximate annual desired salary for this position? |
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| * When did you first get on the Internet? |
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* How many home or small-business networks have you setup by yourself before?
Note: Including your own home, if applicable. |
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| * Are you able to cover overnight and weekend on-call shifts one week a month from your home? |
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| * Are you able and willing to relocate to the Kansas City area within 45 days at your own expense? |
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| Do you have any comments or suggestions regarding the survey questions, the survey interface, or the survey process? | | |
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Please click on the Finish Survey button to complete this Survey. |
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