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  5. Carrier Southern Customer Satisfaction Survey fol

Carrier Southern Customer Satisfaction Survey fol

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Carrier Southern is an independent Network Partner to Carrier Transicold UK Ltd

As a valued customer we would be very grateful i
f you would participate in our short survey on customer satisfaction. For our customers who were kind enough to complete our previous survey, we thank you for your comments and hope that we have been successful in improving any areas of concern you may have had?

Your participation in this survey is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Amber Griffiths on 07740841994 or by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start the survey by clicking on the Continue button below.
 
 
 
 
Please select the type of service work we carry out for you (Mark all that apply):
 
Warranty
 
Non-warranty
 
Scheduled maintenance
 
Carrier Contract maintenance

 
 
Comments/Suggestions:
   
 
 
Please rate your satisfaction with Carrier Southern's service provided on each of the following:

How satisfied are you with the:
Dissatisfied Neutral Satisfied Completely Satisfied N/A
Ease of scheduling a service?
Completion of the service in the time promised?
Explanation of the work performed on your unit?
If parts were required for your unit were you happy with the ability to supply them? (If parts were not needed, check "N/A")
Overall performance of the engineer who prepared your service/breakdown?
 
 
Comments/Suggestions:
   
 
 
For Customers who completed our previous survey:- (please click N/A columns if you did not do our last survey)

Since our last survey, have the below areas changed in your opinion?
The same Improved Worse N/A
Ease of scheduling a service?
Completion of the service in the time promised?
Explanation of the work performed on your unit?
If parts were required for your unit were you happy with the ability to supply them? (If parts were not needed, check "N/A")
Overall performance of the engineer who prepared your service/breakdown?
 
 
Comments/Suggestions:
   
 
 
 
Do you use other refrigeration service providers as well as Carrier Southern?
 
Yes
 
No
 
 
 
Based on your overall experience with using Carrier Southern, how would you compare us with other refrigeration service providers?
 
Do not use other refrigeration service providers
 
about the same
 
Much better than...
 
worse
 
 
Comments/Suggestions:
   
 
 
 
Would you recommend Carrier Southern to other companies based on your overall experience dealing with our company.
 
Yes
 
No
 
 
Comments/Suggestions:
   
 
 
 
For customers who completed our last survey:- (please click N/A column if you did not do our last survey)

If you left comments that required a response or action, have we resolved them for you?
 
N/A
 
Yes
 
No
 
Not sure
 
 
Comments/Suggestions:
   
 
 
 
Do you consider regular review meetings with a representative from Carrier Southern would be of benefit to your company?
 
No
 
Yes
 
Already have regular review meetings
 
 
Comments/Suggestions:
   
 
 
 
If you have any other comments that you would like to add, please state below. .
   
 
Thank you for taking the time to complete this survey, we appreciate it very much.