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Surveys
2011
January
C
CBE Customer Service Satisfaction
CBE Customer Service Satisfaction
0%
Dear Customer:
As the Director of Technical Support for CBE Technologies, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Gina Davidson
In your most recent customer service experience, how did you contact the representative?
In Person
Telephone
EMail
Web
Other
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
How was your issues resolved?
Remote Resolution
On-Site Resource Required
Combination of Remote and On-Site Resolution
The problem is still not resolved
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three Times
More than Three times
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
If you were less than totally satisfied, what could have been done to serve you better?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact : -
Gina Davidson
Director of Technical Support
CBE Technologies
617-514-1733 (O)
617-504-5483 (M)
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