CEM QP COPY

Questions marked with a * are required

* What is your department?

By comparing with the previous system,

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
a. Workflow in CEM is more transparent. The latest update of each case can be shown clearly in the system.

b. Performance in CEM is better, for example the loading time.

c. CEM is a more comprehensive system as it combines all the forms from different parties in one single platform.

d. CEM can serves as a common communication platform. The uses of email and telephone become less between different parties.

e. CEM has more flexibility in role control. Users can choose the owner and the one to follow up.

f. History for each case is easier to view and track in CEM.

g. CEM is more flexible to use. It can be remoted accessed by VDI when out of office.

h. CEM is more user-friendly.

i. CEM is more easy to read.

j. The summary of cases in dashboard can help you to enhance the operation efficiency or process.

If other(s), please specify:

* Which process(es) and service support(s) is/are the first three priority that you like to migrate from Oracle form to CEM in future?
Please rank (1-3) the followings in order of priority:

Oracle Sales Cloud
Retention
Acquisition
Quotation generation
Broadband
Voice services (IV, Centrex, SIP Trunk and etc.)
DIA
PDIA
MetroNet