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  1. Surveys
  2. 2015
  3. March
  4. C
  5. CHIE'S BURGER CUSTOMER SATISFACTION
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Exit Survey
 
 
Greetings!

I am Allan Pascual, Graduating student of National University, taking Bachelor in Science and Hotel and Restaurant Management. I am currently researching for our thesis entitled “THE STUDY OF RELATIONSHIP OF SERVICE AND FOOD QUALITY TO CUSTOMER SATISFACTION IN CHIE’S BURGER”. In line with this, I have formulated a survey to know the level of satisfaction of customers in Chie Burger. Your honest answer will be kept confidential. Thank You.
 
 
Part I. SOCIO DEMOGRAPHIC INFORMATION
 
 
Name (optional)
   
 
 
* Gender
 
Male
 
Female
 
 
* Educational Attainment
 
Elementary Graduate
 
High School Graduate
 
Vocational Graduate
 
College Graduate
 
College Undergraduate
 
Master's Degree
 
Phd or Higher
 
 
* Employment
 
Student
 
Employed
 
Unemployed
 
Retired
 
Businessman/woman
 
Other
 
 
 
* Average Daily Spending
 
Below 100.00
 
101.00 to 150.00
 
151.00 to 200.00
 
201.00 to 250.00
 
251.00 and above
 
Part II. Customer Satisfaction

Place select an answer that closely describes how satisfied are you in dining at Chie’s Burger

5- Very Satisfied 4-Satisfied 3-Neither 2-Dissatisfied 1-Very Dissatisfied

SERVICE QUALITY
5-Strongly Agree 4-Agree 3.Neutral 2.Disagree 1-Strongly Disagree
* RELIABILITY: An adequate supply of Food and Drinks
* Perform the service right at the first time
* Show sincere interests in solving customers’ concern
* RESPONSIVENESS: Service provides quickly and accurately
* Immediate response to customer demands
* Employees are always willing to help
* ASSURANCE: Employees are consistently courteous
* Employee have a knowledge to answer inquiries
* Employees are polite and trustworthy
* EMPATHY: Employees give personalize service
* Employees give individual attention
* Employees understand our specific needs
* TANGIBLES: The restaurant has modern looking equipment and fixtures
* The restaurant has clean, attractive dining area
* Employees are neat appealing
 
FOOD QUALITY
5-Strongly Agree 4-Agree 3.Neutral 2.Disagree 1-Strongly Disagree
* TASTE OF FOOD:Aroma of food
* Ingredients used matched the menu
* Texture of the food are served appropriately
* SIGHT AND APPEAL OF THE FOOD: Presentation of the food
* Color of the food is acceptable
* Food is appealing to the customer
* FRESHNESS OF THE FOOD:Appropriate temperature of the food
* Flavor of the food
* Clean and fresh ingredients used in cooking
* APPROPRIATE PORTION SIZE:Size are appropriate with the price
* Size are appropriate for one person
* Portion size suits my hunger
* MENU VARIETY:Variety of food menu
* Variety of food pairing
* Competitive variety of menu
 
Part III. OVERALL SATISFACTION
5-Very Satisfied 4-Satisfied 3.Neutral 2.Dissatisfied 1-Very Dissatisfied
* How satisfied are you with the staffs promised service?
* How satisfied are you with the staffs’ attention to details?
* How satisfied are you with the staffs’ helpfulness?
* How satisfied are you with the store operating hours?
* How satisfied are you with the facilities and condiments availability?
* How satisfied are you with the taste of the food served?
* How satisfied ate you with the plating and presentation of the food?
* How satisfied are you with the freshness of the food?
* How satisfied are you with the size appropriateness of the food?
* How satisfied are you with the menu options availability?