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  1. Surveys
  2. 2013
  3. March
  4. C
  5. Client satisfaction BDG
0%
Exit Survey
 
 
Dear valuable customer,
On perhaps of BDG Vietnam, we want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. We hope that you will find time to help us improve our client satisfaction.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey, you may contact us at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
1/ What is your satisfaction rating with the way our employees communicate with you and/or handle your problems?
 
5-Very satisfied
 
4-Somewhat satisfied
 
3-Neither satisfied nor dissatisfied
 
2-Somewhat dissatisfied
 
1-Very dissatisfied
 
 
 
2/ Considering the overall value of the project you paid for, was it …
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A bad value, worth less than you paid for it
 
 
3/ Please kindly rate your level of satisfaction with our company in the following areas:
5-Very satisfied 4-Somewhat satisfied 3-Neither satisfied nor dissatisfied 2-Somewhat dissatisfied 1-Very dissatisfied
Professionalism
Responsiveness
Creativity
Timing
Understanding your needs
 
 
 
4/ What is your overall satisfaction rating with our company
 
5-Very satisfied
 
4-Somewhat satisfied
 
3-Neither satisfied nor dissatisfied
 
2-Somewhat dissatisfied
 
1-Very dissatisfied
 
 
If dissatisfied, please share with us your reasons/ comments
   
 
 
 
5/ How do you evaluate our results?
 
5-Very useful
 
4-Somewhat useful
 
3-Neither satisfied nor dissatisfied
 
2-Somewhat dissatisfied
 
1-Very dissatisfied
 
 
 
6/ Did you implement our results into practice?
 
1-Yes
 
2-No
 
 
If not, please share with us your reasons/ comments
   
 
 
 
7/ Are you still working with our results?
 
1-Yes
 
2-No
 
www.bdg-vietnam.com