Client Satisfaction Survey - Data Template - HS

1. After handover from our sales team, how would you rate the knowledge of the GenieConnect Project Manager about your event & app requirements?

2. How would you rate the effectiveness of the CMS training sessions in helping you to use the CMS?

3. How would you rate the effectiveness of the data template training sessions in helping you fill out the excel sheet for up load?

4. How would you rate the effectiveness of the project manager in helping you hit the key delivery dates for your project?

5. How would you rate the product knowledge of the Support Team answering the phone?

6. How would you rate responsiveness of our replies to your emails?

7. How would you rate the effectiveness of the “Marketing Consultation” in helping to increase end user engagement?

8. How would you rate the support you received from GenieConnect during your event?

9. How would you rate the usefulness of the GenieConnect knowledge base in helping to answer your product queries?

10. How would you rate the quality of the end user experience?

11. Overall, how would you rate the service from GenieConnect in helping you achieve your goals for your event app?

12. How would you rate the service from GenieConnect over other event app providers you may have used?

13. How can we improve our service to you in the future?

* 14. Your Name

* 15. App Name

* 16. Email Address