Client Satisfactory Survey

Dear Valued Customer,

We want to thank you for giving us the opportunity to serve you.Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far.We appreciate your business and want to make sure we meet your expectations.

* In thinking about your most recent experience with Pulse Consulting, was the quality of service you received:

Superb

Satisfied

Average

Unsatisfied

Poor

If you indicated that the customer service was unsatisfactory or poor, would you please describe what happened?

The following questions pertain to the dedicated Consultant you spoke with most recently. Please rate us with the following statements

* The consultant was very courteous

* The consultant handled my cases quickly

* The consultant was very knowledgeable

Are there any other comments about the dedicated Consultant you would like to add?

* Considering the overall experience offered (By including; customer service, features, benefits and cost) How satisfied are you with Pulse Consulting?

Superb

Satisfied

Average

Unsatisfied

Poor

* Over the next 12 months, how likely is it that you would recommend us to your friends?

Certainly

High chance

Equal chance

Low chance

Never

Are there any other comments about the overall experience that you would like to add?

We sincerely appreciate your honest opinion and will take your input into consideration for service improvement in the future.
If you have any comments or concerns about this survey, please contact:

Wan Ah Yong
Managing Director
Pulse Consulting Sdn Bhd
27-11, The Boulevard Offices, Mid Valley City,
Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia
T: +603.2786.3866
F: +603.2287.1868
http://www.pulse.my

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