This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2009
  3. July
  4. C
  5. Client Service Satisfaction March2011
0%
 
 
Dear Valued Client,

Thank You for completing our survey.

Your honest and open feedback is of great value in helping us improve our service to you.

If you have questions about completing this survey please contact Denise Paxinos by emailing [email protected]

Click 'Take Survey' to begin....
 
 
 
Please provide your facility and/or company name
   
Please also add your own name (optional)
   
 
 
 
Overall, I am very satisfied with the way Transform Physio is performing at our facility.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
 
Regarding your physiotherapist
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Our physiotherapist(s) is/are punctual, reliable and well presented.
Our physiotherapist(s) provides effective feedback regarding the residents.
I find communicating with our physiotherapist(s) to be open and easy.
I find our physiotherapist(s) to respond efficiently to the needs of the facilties and the residents.
 
 
Regarding the service
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
Our manual handling training is effective
The physiotherapy documentation is well maintained, accurate and clear
The residents are provided with adequate mobility aids in a prompt fashion
The residents maintain or improve their physical ability in line with my expectations for resdiential care
Our service supports ACFI documentation adequately
 
 
Regarding Management
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
Our facility receives adequate input from managers in Jonathan Cramb or Gemma Vincent or Mark Ngau
Our physiotherapist has adequate guidance and support from Jonathan/Gemma/Mark
I can communicate effectively with Jonathan/Gemma/Mark should I or when I need to
Correspondence with Denise regarding accounts is clear and appropriate
 
 
 
Would you like the opportnuity to meet with Jonathan Cramb to review and evaluate the physiotherapy service in person. Please indicate 'yes' or 'no' and provide relevant details.
   
 
 
 
Please add in any other comments or feedback for Transform Physio.
   
Thanks again for taking the time to complete the survey. Please click 'take survey' to finish
   
 
Please contact [email protected] if you have any questions regarding this survey.
Survey Software Powered by QuestionPro Survey Software