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  2. 2016
  3. January
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  5. Client Survey 2015_distributed
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Exit Survey
 
 
Hello
You are invited to participate in the Internal Client Questionnaire on the Office's Services for 2015.

In this survey, you will be required to complete a few questions about the services rendered by the GIZ Country Office.
It will take approximately 10 minutes to complete the questionnaire.

Your participation in this survey is very important for us to learn from your opinions and to further improve upon our services. Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate.

Thank you very much for your time and support.
Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* GENERAL INFORMATION

Under which contract do you work for GIZ Ghana?
 
NP (Senior Staff)
 
AMA TL
 
AMA
 
 
01. Services related to personnel matters
Good Needs Improvement Not applicable
* Support upon arrival in the country, preliminary instructions, supervision of new field staff
* Passport and visa formalities, residence permits, staff ID cards
* Accounting procedure for official journeys and security costs
* Support for the administration of national staff, and in the employment, instruction and preparation of new national staff
* Procedure for handling payments to national staff
* Information on training opportunities for counterparts
* Organisation of training for national staff
 
 
02. Financial services
Good Needs Improvement Not applicable
* Support for the costing of offers
* Project funding / payments
* Support for accounting
* Support for cash control / cost control
* Support for concluding and handling financing contributions and local grants
* Support for concluding and handling combined financing agreements
 
 
03. Services related to the procurement of equipment and materials and of services
Good Needs Improvement Not applicable
* Market analyses (e.g. experts, consulting, equipment and materials)
* Concluding and handling agreements with experts and consulting firms
* Procurement of equipment and materials though Head Office
* Procurement of equipment and materials locally
* Preparing and concluding framework agreements with suppliers
* Motor vehicle registration and insurance, transport
* Procurement of flight tickets and hotel bookings
 
 
04. Services related to Corporate Communication
Good Needs Improvement Not applicable
* Technical support for the production of publications/communication materials
* Internal communication tools & activities
* Production of PR materials
* Support in corporate design and wording
 
 
05. Other services
Good Needs Improvement Not applicable
* Telecommunications, copying, translation and postal services
* Support for events management
* Support for and supervision of visitors and short-term expert missions
* Keeping project addresses and contacts up to date
* Support for crisis prevention
 
 
 
06. Any other comments:
   
 
 
Summary assessment of service quality
Very good Good Acceptable, potential for optimisation In need of improvement In urgent need of improvement
* Transparency
* Meeting commitments / Reliability
* Efficiency
* Reaction Time
* Communication
* Customer-friendliness