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| Representative's full name: | | |
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| How many loans have you had with CashNetUSA? |
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| How often do you extend your loans? |
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If you don't normally extend your loan, why don't you extend?
(Select all that apply) |
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| If you don't normally extend your loan, what would encourage you to do so? | | |
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Which of the following options were you previously aware of as ways to extend your loan?
(Select all that apply) |
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| What method do you most often use to extend your loan? |
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| How satisfied are you with the available extension methods? |
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| What additional methods would you like to see available as ways to extend loans, if any? | | |
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If you've extended by calling in or chatting with a representative, what were your reasons for doing so?
(Select all that apply) |
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If you've extended via the automated phone system, how satisfied are you with the process?
(Gauge customer's answer and select answer accordingly) |
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| If you've extended via the automated phone system, what would improve your experience while doing so? | | |
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| If you don't normally extend via the automated voice system, what has prevented you from doing so? |
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| What would encourage you to extend via the automated phone system? | | |
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| If you've extended via a link in an email or through your online account, how satisfied are you with the process? |
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| If you've extended via a link in an email or through your online account, what would improve your experience while doing so? | | |
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| If you don't normally extend via an email link or through your account online, what has prevented you from doing so? |
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| What would encourage you to extend through your account online? | | |
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| Is there anything else we could be doing to improve your extension experience? | | |
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