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  2. 2013
  3. March
  4. C
  5. CNU_Product_Research_0308
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Questions marked with an * are required Exit Survey
 
 
* Rep's full name...
   
 
 
 
* Enter customer id...
   
 
 
 
* Do you or your spouse own a vehicle?
 
Yes
 
No
 
 
 
* Normally, what is the primary use of your CashNetUSA loan?
 
Recurring bills (e.g. rent, utilities, phone bill, etc.)
 
Car repairs
 
Medical treatment or emergencies
 
New purchases (e.g. cell phone, electronics, clothing, appliances)
 
Other
 
 
 
How would rate CashNetUSA on the following?
Very Satisfied Satisfied Unsatisfied Very Unsatisfied
* Website Usability
* Customer Service
* Borrowing Costs
* Funding Speed (time it takes to receive funds)
* Overall Experience
 
 
 
* Which of the following financial products do you currently have or have used in the past 6 months?
 
Unsecured bank loan
 
Savings Account
 
Prepaid debit-card
 
Credit Card
 
Secured Credit Card (requires down payment)
 
None

 
 
 
What's the brand or issuer of your credit card? (optional)
   
 
 
 
And roughly, what is the APR (annual interest) on your card? (optional)
   
 
 
How likely would you use the following products if CashNet began offering them?
Very likely Likely Unlikely Very Unlikely
* Prepaid Debit Card
* Credit Card
* Secured Credit Card (requires down payment)
* Discount Auto Insurance
* Bank Overdraft Protection (we automatically fund your account when your balance runs low)
 
 
 
* How would you rate the fairness of your bank's overdraft policy and fees?
 
Very Fair
 
Fair
 
Unfair
 
Very Unfair
 
 
 
* Do you currently have your savings account or credit card linked to your personal checking? So if your balance falls below $0, money will automatically be transferred into your checking account?
 
Yes
 
No
 
 
 
Roughly speaking, how many times per month does your checking account get over-drafted? (optional)
 
0
 
1-4 times
 
5-10 times
 
10 + times
 
 
 
* Currently CashNetUSA doesn’t report your payment history to the top credit bureaus (Equifax, Transunion, Experian). How interested would you be if we began reporting both positive and negative statuses to these bureaus? This could result in a higher or lower credit score depending on whether you pay your loan on time.
 
Very Interested
 
Interested
 
Don't Care
 
Prefer no reporting
 
 
 
* How interested would you be if CashNetUSA offered you a free credit-score monitoring feature? You could log in to CashNet to track your credit score over time, get email alerts when your score changes, and view your credit reports on a periodic basis.
 
Very Interested
 
Interested
 
Not Interested
 
 
 
* Do you have any other suggestions on improving our product or service? (optional)