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Dear ACSAG Staff,

You are invited to participate in our survey of the Core Infrastructure & Services Upgrade.
In this survey, approximately 650 people will be asked to complete a survey that asks questions about the new System's upgrade and its usability. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ben Lorraine at 03 9649 2100 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Andrew Wright | I.T. Director | JAPARA Holdings Pty Ltd
Level 4, Building Q1, 1 Southbank Boulevard, Southbank, VIC 3006
PO Box 16082, Collins Street West VIC 8007
T: 03 9649 2100 | F: 03 9649 2129 | E: [email protected]
 
 
 
* I use a computer in my role at ACSAG:
 
< 1hr per week
 
30% - 50% of each shift
 
Every shift, >75% of the shift
 
 
 
* My skill level with computers is:
 
Basic: Use rarely, can turn on & write notes in MS word
 
Intermediate: Use most programs, can work out how to do things more than half the time
 
Advanced: Rarely call helpdesk, use advanced functions of Excel, Word & Outlook
 
 
 
I rate the old IT system I worked on at my office or facility as:
 
Poor, slow, prone to crashing & loosing work
 
Average, definite room for improvements but generally got the job done
 
Good, I had no problems with the previous system
 
Not applicable
 
 
 
I rate the new IT system recently implemented as:
 
Poor, slow, prone to crashing & loosing work
 
Average, enables me to do my job
 
Good, has improved efficiency, don’t know how we lived without it
 
 
 
I found the new system easy to adapt to.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Comments
 
 
 
There was good communication from Head Office regarding the implementation of the new system:
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not applicable
 
Comments
 
 
 
Transition from the old system to the new system was relatively smooth
(Taking into account some unavoidable downtime)
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Comments
 
 
 
The onsite Premier Network Technician was helpful
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Comments
 
 
 
The user training provided was helpful to me
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Comments