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  1. Surveys
  2. 2015
  3. November
  4. C
  5. Corporate Travel Managers
0%
Exit Survey
 
 
Please complete this two minute survey to the best of your ability. You will be entered in a drawing to win a $100 Amazon gift card when you have completed of all questions in the survey.
 
 
 
How much does your organization spend on business travel (flights, hotels, and rental cars) in a typical year?
 
<$1,000,000
 
$1,000,000 - $5,000,000
 
$5,000,000 - $10,000,000
 
$10,000,000 - $25,000,000
 
$25,000,000+
 
Don't know/Prefer not to say
 
 
Based on your conversations with your corporate travelers, how satisfied are they with the following aspects of your online booking tool?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied My company has no online booking tool.
Access to the lowest fares and broadest selection of airlines
Air shopping experience (quantity and quality of itineraries returned, sorts, filters, choosing seats, booking process, etc.)
Access to the broadest selection of discounted hotel rates (group, corporate, wholesale/net rates)
Hotel shopping experience (reviews, images, maps, sorts, filters, booking process etc.)
 
 
 
What best describes your organization's policy regarding designated booking channels (i.e. agency or online booking tool)?
 
My organization has no preferences. Employees can reserve travel through any channel that they wish.
 
Employees are encouraged but not required to use my organization's designated channels.
 
Employees are required to use my organization's designated channels.
 
 
 
What share of bookings do you estimate are made through channels other than your online booking tool and agency?
 
<10%
 
10% - 20%
 
21% - 30%
 
31% - 40%
 
41% - 50%
 
50%+
 
I have no agency or online booking tool.
 
 
How significant of a role did each of these considerations play in your organization's decision as to whether to require that travelers book through a designated channel?
Very Insignificant Not Significant Neutral Significant Very Significant
Reducing travel costs
My organization's culture
Content (suppliers, rates, and availability) accessible through my online booking tool
User experience of my online booking tool
 
 
 
Which of the following best describes your organization's consideration of an ARC accredited corporate travel department?
 
I am not familiar with the concept of an ARC accredited corporate travel department.
 
My organization has not considered establishing a corporate travel department.
 
My organization has given some thought to establishing a corporate travel department.
 
My organization seriously considered establishing a corporate travel department.
 
My organization currently has an ARC accredited corporate travel department.
 
 
How valuable would you consider each the following benefits of an ARC accredited corporate travel department?
Not Valuable Somewhat Valuable Very Valuable Don't Know/No Opinion
Receiving commissions and segment incentives directly from suppliers
Freedom from conflicts of interest in the agency/client relationship when negotiating rates with suppliers
Control of ARC documents (i.e. tickets and MCO's)
Ability to decide which functions of the travel program to outsource and which to keep in house
 
 
How significant of an obstacle do you view each of the following to establishing a corporate travel department at your organization?
Little or no obstacle Somewhat of an obstacle Major obstacle Don't Know/No Opinion
Receiving ARC accreditation
Purchasing and configuring online booking tools, mid office, and back office systems
Providing phone support to travelers or outsourcing phone support cost effectively
Managing agency operations or outsourcing operations cost effectively (ARC reporting, quality control, queue management, unused ticket tracking, debit memo disputes, etc.)
Accessing hotel preferred rate programs
Providing overall program management (designing a travel policy, negotiating rates with vendors, analyzing and benchmarking program effectiveness, etc.)
Support of upper management for taking on a non-core business function