This free survey is powered by
  1. Surveys
  2. 2013
  3. August
  4. C
  5. CPE Management
0%
Questions marked with an * are required Exit Survey
 
 
Hello

As part of the graduate scheme, we are investigating adding additional functionality into workplace and member centre.

If we gave you the ability to do the following diagnostics and information remotely how would this help you.


This is the list of additional functionality:

Connected Device Information: Manufacturer, Model, Serial Number, Firmware, Uptime, IP Address, etc.

Connectivity and Service Status: Online/Offline Connection, Registration Time, Last Connection Time.

Network Map: Devices and IP Address Connected to the Device

Quick Fix Operations: Fix Connectivity,Fix Wireless, Fix VoIP

Single-Click Operations: Reset, Factory Default, Firmware Update, Connectivity Check, Ping, Delete, Trace Device, etc.

Radar function on the gateway -wifi analyser


Please answer the following questions.
 
 
 
* Do you work in residential or business?
 
 
Given the additional functionality mentioned previously.
0 calls 1 call 2 calls 3 calls 4 calls 5 calls 6 calls 7 calls 8 calls 9 calls 10 calls
Given 10 calls regarding router problems (including repeats), the number of calls I would handle would be reduced by
Given 10 calls regarding wifi problems (including repeats), the number of calls I would handle would be reduced by
 
 
Given the additional functionality mentioned previously.
0 min 1 min 2 min 3 min 4 min 5 min 6 min 7 min 8 min 9 min 10 min More than 10 min
My Average Handling Time per router call would be reduced by
My Average Handling Time per wifi call would be reduced by
 
 
The additional functionality described above would:
Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree
Increase levels of Customer Satisfaction
Enable me to do my job more efficiently
Ensure we are Right First Time
 
 
 
If we did this what would it do for you?
   
 
 
 
Thank you for taking time to fill this in.