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2011
October
C
cpm performance survey
cpm performance survey
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Exit Survey »
We value what you think and would like to find out from you what we are doing well and the areas where we need to improve on.
We have come up with a series of questions that will take approximately only 10 minutes of your time. Your inputs will help us to continuously improve the service that we offer and would like to request your assistance in rating our performance for your project.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ms. Jennifer Aesquivel at 632 8961981 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How do you assess the quality of service being offerred by DCI to your project?
Outstanding Service
Very Good Service
Moderately Good Service
Slightly Good Service
Needs Improvement
If 'needs improvement', please state briefly reasons how you believe our service can be improved.
How professional is DCI?
Extremely Professional
Very Professional
Moderately Professional
Slightly Professional
Not at all Professional
If 'not at all professional', please state briefly reasons how you believe our service can be improved.
Are you satisifed with the service provided by our Construction Project Manager?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
If 'not at all satisfied', please state briefly reasons how you believe our service can be improved.
Please indicate your rating on the performance of our Construction Project Manager :
1 - strongly agree
2 - somewhat agree
3 - uncertain
4 - somewhat disagree
5 - strongly disagree
Promptly in service
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10
'Go the extra mile' in meeting clients needs
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Knowledgeable in contractual matters
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Knowledgeable in technical matters
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Impartial in dealing with contract matters
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In tune with clients needs
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Posses problem solving abilities
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Team Player
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proactive in dealing with issues
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have the necessary experience to do the job
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How are you satisfied by the service being provided by our technical staff of CPA/Es?
Extremely satisfied
Very satisfied
Moderately satisfied
Slightly satisfied
Not at all satisfied
If 'not at all satisfied', please state briefly reasons how you believe our service can be improved.
Aside from Construction Project management, DCI offers a range of other non traditional services. Please indicate, by checking the appropriate box(es), what other services you would want DCI to offer and wether you would use such services in the furture.
1. Services related to building site investigations and analysis
2. Interior design Management
3. Performance of third party technical inspection
4. Performance of Testing and Commissioning
5. Assistance in procurement and preparation of contract packaging
Olease indictae, by checking the appropriate box, how you would assess DCI's quality of service in comparison with other Construction project Management firms.:
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Project Management
Cost Management
Contract Management
Time Management
Quality Management
In commissioning a Construction Project Management firm for your projects, what would be the main criteria for selection ? Please rank the 5 most important criteria in order of importance (ie. 1 most important, followed by 2, 3, 4, and 5):
1. Integrity and professionalism
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2. Experience and expertise for the type of project in consideration
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3. Comprehensive range of services provided
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4. Quality of documentation
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5. Promptness in service
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6. Necessary resources to service the project e.g. manpower
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7. Familiarity and previous knowledge or experience with individual Managing Director/Construction Project Manager assigned to the project
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8. Active involvement of managing Directors at all stages of the project
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9. Value for money in terms of fees paid
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10. Ability to identify Client's need and tailoring a programme specifically to meet these needs
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11. Price/Fee
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Other Comments/Suggestions:
dci cpm performance survey
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