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  1. Surveys
  2. 2017
  3. June
  4. C
  5. CREWS SERVICE/SUPPORT SURVEY - PART A (HERMES)
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Questions marked with a * are required Exit Survey
 
 
* How satisfied are you with using equipment (Terminals and Peripherals) on CREWS platform?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* How satisfied are you with accessing your DCS application(s) ?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* If you are facing problems accessing your DCS, is the issue immediately undertaken by HERMES representative ?
 
Yes
 
No
 
 
Please rate support provided by HERMES representative on the following attributes.
Very Poor Poor Fair Good Very Good
* Responsiveness
* Professionalism
* Politeness
* Knowledge of the problem
* Efficiency in solving the problem
* Manner of handling follow-up procedures
 
 
 
* How satisfied are you with the time spend until DCS issue is resolved? 
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* How satisfied are you with the procedures followed until  DCS issues are resolved?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* In general, please rate your experience with the support provided by HERMES representative?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
Do you have any suggestions for improvement?