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A survey about Corporate Social Responsibility in catering business in Hong Kong
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Dear Sir/Madam,

I am a M.SC Environmental Management student (Student ID: 2012921799) from the University of Hong Kong. As part of the course requirement, I am conducting my dissertation named “Corporate Social Responsibility in catering business in Hong Kong: current situation and the way forward”. I need to collect data from caterers to investigate the performance of CSR in catering business in Hong Kong, thus I sincerely invite you to participate in my survey. It will take about 15 minutes to complete the questionnaire. The purpose of this questionnaire is to investigate the catering industry’s understanding and willingness to implement CSR. The questionnaire contains 3 sections: (A) Personal and company profile; (B) General understanding on the CSR concept and implementation; and (C) Current CSR practice. Your participation in this study is completely voluntary and if you feel uncomfortable answering any questions, you may withdraw from the survey at any point. Your opinions are valuable to my study as well as to the advancement of the industry’s CSR practice. Your survey responses will be kept strictly confidential and will solely be used for the purpose of the study. Data collected from this research will be reported only in the aggregate. Your information will be coded and will remain anonymous. If you have any questions at any time about the survey or the procedures, you may contact me by the email address specified below. Thank you very much for your time and support. Please start the survey now by clicking on the “Continue” button below.
 
 
Section A: Personal and Company Profile


1. Please select your catering types.
 
Chinese restaurant
 
Non-Chinese restaurant.
 
Fast food/Other
 
Others. Please specify
 
 
 
2. The number of employees in your company?
 
<50
 
50-100
 
100-150
 
>150
 
 
 
3.Please write down your job title/position
   
 
 
 
4.Years of working experience in catering business
 
<1 years
 
1-3 years
 
4-6 years
 
>7 years
 
 
 
5.Your Education level?

 
Primary
 
Secondary
 
Higher diploma
 
Tertiary or above
 
 
Section B: General Understanding on the CSR Concept and Implementation

6.How heard about Corporate Social Responsibility(CSR) before?
 
Yes
 
No
 
 
 
7.Have your company implemented CSR programmes?
 
Yes
 
No
 
 
8.Among the common aspects considered in the concept of CSR, please order their individual and overall performance in your company.
Best performing Well performing in general but further improvement needed Fair performance Bad performance Worst performance
The environment (E.g. Environmental management in terms of waste,Water consumption, energy efficiency and pollution)
Community involvement and development (E.g. donations, social volunteering)
Human management and resources (E.g. staff training and engagement, equal opportunities and non-discrimination, and decent salary.)
Consumer issues (E.g. protect consumer’s health and safety, provide consumer service, support and complaint resolution.)
Incentive and government support (E.g. bribery/codes of ethical practices/internal control systems/sales operation)
Overall CSR
 
 
According to European Commission(2011) definition, Corporate Social Responsibility refer to corporate “should have in place a process to integrate social, environmental, ethical human rights and consumer concerns into their business operations and core strategy in close collaboration with their stakeholders”.

Available from: http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/index_en.htm



8.Does the company has any plan to implement CSR in the future?
 
Strongly willing to
 
Willing to
 
Neutral
 
Not-willing to
 
Never thought about it
 
 
 
9. Do you agree with the statement that “CSR is an integrated and efficient strategy to help the company/business to achieve long-term economic sustainability”.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
 
10. Among the common aspects considered in the concept of CSR, please rank their importances.

Most important Important Netural Unimportant Most unimportant
The environment (E.g. Environmental management in terms of waste,Water consumption, energy efficiency and pollution)
Community involvement and development (E.g. donations, social volunteering)
Human management and resources (E.g. staff training and engagement, equal opportunities and non-discrimination, and decent salary.)
Consumer issues (E.g. protect consumer’s health and safety, provide consumer service, support and complaint resolution.)
Incentive and government support (E.g. bribery/codes of ethical practices/internal control systems/sales operation)
 
 
 
11.What would you consider as the most difficult CSR aspect(s) to be implemented in your company (you may tick up to 3 aspects)?
 
Human right
 
Community involvement and development
 
Stakeholder engagement
 
Employee education and training
 
The environment
 
Other,please specify
 

 
 
 
12.What would you consider as the most challenging obstacle(s) in the implementation of CSR practice in your company?
 
Obtain financial resources and support
 
Convince top management on the importance of CSR
 
Ensure CSR practices are implemented correctly at the operational level
 
Lack of related knowledge for the implementation
 
Lack of consumer support
 
Other, please specify
 
 
 
Section C: Current CSR Practice

13.Has the company contained the following certification: ISO14001/ISO50001 or ISO22000 or 5S
 
Yes
 
Use 1-5 to indicate the level of eagerness you want to obtain such certification
 
 
 
 
14.Does the company established any environmental purchasing (sourcing and procurement) protocol?
 
Yes
 
No,Use 1-5 to indicate the level of eagerness you want to prepare such protocol
 
 
 
 
15.Does the company encourage staffs to follows environmental management practice?
 
Yes
 
No,Use 1-5 to indicate the level of eagerness you want to follow environmental management practice
 
 
 
 
16.What kind of means your company have adopted to encourage staff to adopt environmental management practice? You may tick all relevant choices.
 
Training and education
 
Monetary incentive
 
Voluntary activities
 
Other,please specify.
 

 
 
 
18. Has your company conducted energy audit/established any energy management plan?
 
Yes
 
No (Use 1-5 to indicate the level of eagerness you want to improve energy efficiency)
 
 
 
 
19.Please choose the following approaches that your company has adopted to reduce energy used.
 
Energy saving lights
 
Set up suitable room temperature around 23.5-27.5?
 
Apply equipment titled with level 1-2 Energy Label you have used (including freezer, air conditioner, reservoir heater, office suppliers etc.)
 
Install induction lights
 
Regularly maintenance(e.g.air conditioner)
 
Other,please specify
 

 
 
 
20.Do you regularly maintain your facilities(esp. air conditioners)?
 
Yes
 
No
 
 
 
21. What would you consider as the most difficult aspect(s) to improve energy efficiency in your company (you may tick up to 3 aspects)?
 
Obtain financial resources and support
 
Convince top management on the importance of energy efficiency.
 
Ensure energy management are implemented correctly at the operational level
 
Lack of related technological support for the implementation
 
Lack of consumer support
 
Other,please speficy
 

 
 
 
22. Has the company prepared water management plan?
 
Yes
 
No (Use 1-5 to indicate the level of eagerness you want to improve water efficiency.)
 
 
 
 
23.Please choose the following approaches that your company has adopted to reduce water consumption.
 
Automatic faucets
 
Throttle device
 
Using water recycle system
 
Double flush toilet
 
Stuffs education
 
Post relevant sign in the toilet
 
Other,please specify
 

 
 
 
24.Have you waste energy management plan?
 
Yes
 
No (Use 1-5 to indicate the level of eagerness you want to reduce waste.)
 
 
 
 
25. What would you consider as the most difficult aspect(s) to reduce waste in your company (you may tick up to 3 aspects)?
 
Obtain financial resources and support
 
Convince top management on the importance of waste management
 
Ensure waste management are implemented correctly at the operational level
 
Lack of related knowledge for the implementation
 
Lack of consumer support
 
Other,please speficy
 

 
 
 
26. Please choose the following approaches that your company has adopted to reduce waste.
 
Use recycle bins
 
Have reusable dinnerware or relevant items?(e.g. table lien)
 
Recycle food waste
 
Recycle waste oil
 
Negotiate with your suppliers about reuse of food containers.
 
Take part in Food Waste Recycling Partnership Scheme
 
Others, please specify_________.

 
 
 
27. Please select the most challenging obstacles for you to reduce waste in the company (you may tick up to 3 aspects)?
 
Lack of staff to recycle waste
 
Lack of mature infrastructure to collect waste (food or oil).
 
Lack of financial incentive
 
Consumer issues
 
Other,please specify
 

 
 
 
28.Please choose the following approaches that your company has adopted to reduce air pollution.
 
Grease Filter
 
Hydrovent
 
Air washer
 
Packed Scrubber
 
Electrostatics Precipitator
 
Odour Control Equipment System or IAQ Improvement Equipment
 
None of them
 
Other relevant,please specify
 

 
 
 
29.Please choose the following approaches that your company has adopted to mitigate water and noise pollution.
 
Grease Trap
 
Waster Disinfection Equipment
 
Noise Barrier
 
Enclosure
 
Vibration Eliminator
 
None of them
 
Other relevant,please specify
 

 
 
 
30. Please select the following community services/development programmes that your company has involved.
 
Employee volunteering
 
Contribution in kind(loans of asset)
 
Cash Donation
 
None of them
 
Other relevant, please speficy
 

 
 
 
31.Do you think community involvement could improve your company profile and brand image?
 
Yes.
 
No.
 
 
 
32. Please indicate if any of the below aspects has been included in your company policy.
 
Non-discrimination
 
Equal opportunity
 
Diversity(e.g. gender, or age)
 
Maximum working hours
 
Health and safety
 
None of them
 
Other relevant, please specify
 

 
 
 
33. Do you have programmes for the CSR-related training and development of all employees (e.g. environmental management, human rights problems)?
 
Yes
 
No
 
 
 
34.Has the company established any actions plan for stakeholders’ engagement?
 
Employees
 
Customers
 
Suppliers
 
Government
 
Community groups/NGOs

 
 
 
35.Does your company have a dedicated person or department to deal with CSR related aspects?
 
Equal opportunity
 
Human right
 
Environmental Management
 
Ethical sourcing
 
Consumer issues
 
Other,please specify
 

 
 
 
36.Any other CSR initiatives and ideas you wish to implement?
   
 
 
 
37.In your opinion, what would be the most relevant CSR practice that the catering industry and business should take a lead or be the priority for the benefits of achieving sustainable development and low carbon society? And why?
   
 
 
 
38.In your opinion, what would be the most difficult CSR practice for the catering industry to implement? And why?
   
 
Guan Zhiliang M.Sc Environmental Management, The University of Hong Kong Tel:69095559