CT Tool Customer Satisfaction - 12/2013

Dear Customer:

As the President of Connecticut Tool & Cutter, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Al Skudlarek

President

In thinking about your most recent experience with Connecticut Tool & Cutter, was the quality of customer service you received:

If you indicated that the customer service was "Poor" or "Unsatisfactory", would you please describe what happened?

The process for getting your concerns resolved was:

Now, thinking about the quality of our cutting tools, how satisfied are you with the tools?

If you are not satisfied with our cutting tools, please take a few minutes to describe why:

Did you received your tools by the promised due date?

They are always on time

They are usually on time

They are usually late

They are always late

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:

Are there any other comments about the customer service representative you would like to add?