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  5. Cust Profile Validation_v1

Cust Profile Validation_v1

 
 
Customer Profile Validation Process - Business Process Measurement Sheet


In Support of the Product Decommission Program



Purpose of this tracker: Measure the performance of the data collection/verification business process to track how long it takes the process to collect and verify customer profiles.

Why this is important: Tracking process capability allows us to baseline and improve its performance, to ultimately reduce the amount of time it takes to collect and verify customer profiles.

How this will be used: We will track process performance on a periodic basis. First to baseline the process, and subsequently to measure improvements in process lead time and data accuracy.

If you have any questions or concerns about this effort please email [email protected].

Thank you for your assistance in this effort!
 
 
 
Please provide your name
   
 
 
Length of time in current role at Verizon Enterprise Solutions.
 
 
 
There are four high level steps identified within the Customer Profile Validation Process.

From the drop down below, please select the process step associated with your activity.
 
 
Customer NASP / GUDUNS ID
   
 
 
Receive Date/Time: The date/time that you initially received the customer to work on.

Start Date/Time: The date/time that you initiated work for the customer.

Completion Date/Time: The date and time that you completed the work for the customer.
Received Date/Time Activity Start Date/Time Activity Completion Date/Time
Date (mm/dd/yy)
Time (hh:mm)
 
 
If there are defects present in the data please specify by selecting all that apply.

Defects are defined as missing, incorrect, or invalid data values in any combination of the following elements.
 
NASP ID
 
NASPGUD
 
NASPGUDName
 
PurCat
 
PurAnyProd
 
PurOneProd
 
CirCnt
 
Product
 
Expiration Date
 
Term
 
Notice Address

 
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