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  1. Surveys
  2. 2012
  3. July
  4. C
  5. Customer Questionnaire (ICAICT401A) - Eryk Koziol
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Dear Sir / Madam,

As a valued customer of Coastal Realty, you are invited to participate in an online survey. The purpose of this survey is to assess our ability in servicing clients and address any areas of concern in particular, with our online product. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to receive honest feedback.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact the customer service team at Coastal Realty.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How did you first hear about the website?

 
Search engine
 
Another web site
 
Newspaper/magazine article
 
Friend or business associate
 
Advertisement
 
Don't know/don't remember
 
Other
 
 
 
 
How much effort did you have to take to find our web site?

 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
 
 
Tell us how often you visit our site

 
Everyday
 
Once a week
 
Once in two weeks
 
Once a month
 
Rarely
 
Other
 
 
 
 
Please tell us why you visit our site & what features you use?
   
 
 
 
From your experience, what do you find to be the biggest challenge with using our site?

 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable files or forms are in a format I cannot use
 
Other (please specify)
 
 
 
From what you have seen and your experience with other sites, please rate the following features of the various web pages on the site:

Poor Fair Good Very good Excellent Not sure
Visual appearance:
Content:
Writing style:
Layout of pages:
Load times:
Required information available:
Information easy to access:
Accuracy of information:
 
 
How likely are you to:
Very Likely   Somewhat Likely  Somewhat Unlikely  Not At All Likely
Return to this Web site?
Recommend this Web site?
 
 
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
 
 
 
Would you consider using a mobile application from Coastal Realty?

 
Yes
 
No
 
 
In terms of Coastal Realty as a service provider, How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Website
Customer Service
Accuracy of listings
Pricing
Newsletters
Open house email service
Contactable sales team
Overall
 
 
 
Why would you consider using another agency over Coastal Realty:
   
 
Coastal Realty: Customer Questionnaire (Eryk Koziol - ICAICT401A)
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