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Dear Client:
You are invited to participate in our 2011 Q4 client survey.
It will take you around 5-10 minutes to complete.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact us on 0161 408 7999 or by email at [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| When looking for a provider which of the following are important or not to you?
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| Now, thinking of PaulDesigns how well do we perform at:
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| As a website client of PaulDesigns which of the following services are important or not to you? NOTE: If you don't have a website with PaulDesigns please select N/A.
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| When looking at a provider's website, which of the following are important or not to you?
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| Are there any other services you would like PaulDesigns to offer? | | |
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| Overall, how satisfied or dissatisfied are you with the service you receive from PaulDesigns?
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| Overall, do you think the service that you receive from PaulDesigns has got worse, stayed the same, or got better over the last 12 months? NOTE: If a client for less than 12 months, since we first met. |
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| * What are the strengths of PaulDesigns? (If none please type 'none') | | |
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| * What are the weaknesses of PaulDesigns? (If none please type 'none') | | |
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| * If there were one improvement you could recommend what would it be? | | |
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| * How likely or not are you to recommend PaulDesigns to a friend, other business or colleague? |
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| * Compared with other local providers do you think PaulDesigns pricing is... |
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| If you would like to comment on anything that hasn’t already been discussed please mention this in the box below. | | |
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Classification questions.
To help us achieve a better understanding of the type of clients PaulDesigns has, it would be really helpful if you could answer the following classification questions. |
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| * How much does your business turnover in an average year? |
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| How many people, including yourself are employed by your company? Enter number: | | |
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| So we can get a feel for the type of customer PaulDesigns currently has please complete the final 2 classification questions. |
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| Which newspaper(s), if any, do you read regularly (including read online)? |
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| * On average how much do you spend on a bottle of wine? |
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| Your responses are anonymous and cannot be related to you. However, we may like to follow up some of your responses to help us improve our service in the future. If this is acceptable please enter your name below, otherwise your responses will remain strictly anonymous. | | |
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