Customer Satisfaction

Dear Customer:

As the manager of Linet company, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Personal information

* Name :
* Position :

In thinking about your most recent experience with LINET, was the quality of customer serice you received:

Please share your comments and recommendation in table below.

The proces for getting your concerns resolved was:

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements

The following question pertain to the process by which your most recent service contract was handled. Please indicate whether your agree or disagree with the following statements.

In your most recent customer service experience, how did you contact the representative?

In Person

By Telephone

Internet

Through a Dealer/Retailer/Broker

About how long did you have to wait before speaking to a representative?

Did our representative....... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalsm