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  1. Surveys
  2. 2016
  3. January
  4. C
  5. Customer Satisfaction
0%
Questions marked with a * are required Exit Survey
 
 
* Hello:
Thank you for taking the time to answer our Customer Satisfaction Survey. As it is for many organizations, feedback from our customers is very important. This survey is comprised of 5 questions and it should only take about 3 minutes to complete. Your survey responses will be strictly confidential.

Thank you very much for your time and support.
 
 
1. Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
* Execution of service
* Quality of service
* Methods of communication
* Price
* Knowledge of consultant
 
 
 
* 2. Please complete the following. The service provided...
 
was better than expected.
 
matched expectations.
 
was worse than expected.
 
Other
 
 
 
3. Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
* Our service played a key role in obtaining your objective
* The cost of our service is worth the benefits achieved
* We achieved the pre-established targets/goals
* The consultant understood your needs for this project
* The consultant was thorough in planning and execution
 
 
 
* 4. How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much Worse
 
Don't know / not applicable
 
 
 
* 5. Do you have any additional comments or suggestions for improvement?
   
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