Customer SAtisfaction Survey

1. Which products and / or services do you purchase from Sichem? (Select all that apply)

Finished products for use in oil & gas production applications

Finished products for use in oil & gas drilling applications

Finished products for use in other oil & gas applications

Finished products for use in personal care / detergent / cleaning applications

Finished products for use in other applications

Intermediate chemicals for use in blending of oilfield production chemicals

Intermediate chemicals for use in blending of oilfield drilling chemicals

Intermediate chemicals for use in blending / formulation of chemicals for personal care / detergents / cleaning

Logistical (import / export / transportation) services

Toll blending services

Toll manufacturing services

Repacking / pumping services

Product label design and printing

Product MSDS preparation

Quality control services

Laboratory services (product formulation, analytical services)

Other

2. How often do you purchase products or services from Sichem?

Frequently - usually every month

Periodically - several times each year

Occasionally - once a year or less

Never - I have not purchased products or services from Sichem

3. Compared to our competitors, is Sichem's product quality better, worse, or about the same?

4. How do you rate Sichem's Health, Safety and Environmental (HSE) performance compared to our competitors?

5. How do Sichem's delivery (lead times) compare to our competitors?

Much shorter lead times than competitors

Slightly shorter lead times than competitors

About the same

Slightly longer lead times than competitors

Much longer lead times than competitors

6. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

Much more reasonable

Somewhat more reasonable

Slightly more reasonable

About as reasonable

Slightly less reasonable

Somewhat less reasonable

Much less reasonable

8. How knowledgeable are Sichem's sales and technical staff regarding our product range?

Extremely knowledgeable

Very knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

9. How efficiently do the customer service (sales administration) staff at Sichem handle your enquiries?

Extremely efficiently

Very efficiently

Moderately efficiently

Slightly efficiently

Not at all efficiently

10. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them??

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

11. How likely are you to recommend our company to other people?