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  1. Surveys
  2. 2013
  3. March
  4. C
  5. Customer Satisfaction Survey
0%
Exit Survey
 
 
Q1. Please select the technician who assisted you:
 
 
 
Please enter your name and/or business:
   
 
 
 
Q2. How punctual were we in arriving to your job on time?
 
Extremely punctual - arrived on time
 
Pretty punctual
 
Not very punctual - arrived pretty late
 
Arrived late, but did call before hand to advise or reschedule
 
 
 
Q3. How responsive were we to your needs?
 
Extremely responsive
 
Very responsive
 
Moderately responsive
 
Slightly responsive
 
Not at all responsive
 
 
 
Q4. How well did your technician communicate with you to explain the nature of the problem and what they did to resolve it?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
Q5. Overall, how satisfied are you with the technician who performed your work?
 
Extremely satisfied
 
Very satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Not at all satisfied
 
 
 
Q.6 Compared to our competitors, is our level of service better, worse, or about the same?
 
Much better
 
Slightly better
 
About the same
 
Slightly worse
 
Much worse
 
Not sure / can't compare
 
 
 
Q7. Compared to our competitors, how do our prices compare?
 
Much more reasonable
 
Slightly more reasonable
 
About as reasonable
 
Slightly less reasonable
 
Much less reasonable
 
Don't know - can't compare
 
 
 
Q8. How likely are you to use our services again or recommend us to people you know ?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely
 
 
 
Q9. Do you have any additional comments or suggestions on how we could improve our service in future?
   
 
The management team at Crystal IT would like to thank you for your time in completing this survey and for providing your input. To see a full range of products and services offered by Crystal, please visit our website at www.crystalit.com.au