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Surveys
2017
February
C
Customer Satisfaction Survey: Building
Customer Satisfaction Survey: Building
Lumen Properties Customer Satisfaction Survey: Building
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Exit Survey
Dear valued customer,
Thank you for taking the time to fill up our Customer Satisfaction Survey on the Building process.
It will take approximately 5 minutes to complete the questionnaire.
We treasure your feedback which will help us improve our services to a higher standard to serve our customers better in the future. Your survey responses will be strictly confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
Lumen staff were knowledgeable during the following Building stages:
Strongly disagree
Strongly agree
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Proposal Stage (i.e. preliminary design and quotation)
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Pre-Start Stage (i.e. material, fittings and electrical options selection)
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Construction Stage
*
Practical Completion Inspection Stage
*
Handover Process
Please describe your experience for the Building process:-
Strongly disagree
Strongly agree
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1. The design of the new home meets my criteria (i.e. requirements, budget, plans).
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2. The construction updates were promptly sent to me.
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3. I am satisified with the overall build time of my property.
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4. The quality of the build is satisfactory.
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5. Lumen staff were prompt in addressing my concerns and questions
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6. Lumen staff were able to adequately address my concerns and questions.
Lumen staff were helpful in guiding me during the following Building stages:-
Strongly disagree
Strongly agree
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2
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Proposal Stage
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Pre-Start Stage
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Payment
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Handover Process
Lumen staff highlighted certain aspects that I was not aware of or expecting for the following:-
Strongly disagree
Strongly agree
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No hidden costs
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Building practice differences in Australia
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Inclusions
How would you rate your overall experience with the Building process?
Extremely dissatisfied
Extremely satisfied
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Overall experience
How likely would you recommend Lumen Properties to your family and friends based on your experience with the Building process?
Highly unlikely
Highly likely
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Recommendation
What are two things we can do to improve your experience with us?
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