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Hello:
Thank you for contacting our customer service recently. You are invited to participate in our customer service satisfaction survey. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
How long was your wait before a customer service agent assisted you?
 
Extremely long
 
Very long
 
Moderately long
 
Slightly long
 
Not long at all
 
 
 
How well did the customer service agent listen to your concerns?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
not at all well
 
 
 
How quickly did our customer service agent assist you with your concern?
 
Extremely quickly
 
Very quickly
 
Moderately quickly
 
Slightly quickly
 
Not at all quickly
 
 
 
How knowledgeable were the customer service agents at Beck's Supplies?
 
Extremely knowledgeable
 
Very knowledgeable
 
Moderately knowledgeable
 
Slightly knowledgeable
 
Not at all knowledgeable
 
 
 
How clear and understandable was the information provided by our customer service agents regarding your concern?
 
Extremely clear
 
Very clear
 
Moderately clear
 
Slightly clear
 
Not at all clear
 
 
 
How satisfied are you with our customer service?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Additional Comments
   
 
Thank you for your feedback!