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How how would you rate your level of satisfaction with us?
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
How would you rate us on the following ?


customer service?
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
Professionalism
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
Quality and variety of  activities delivered to residents
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
Understanding our customer needs
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
Our ability to handle complains
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
How likely is it that you would recommend our service at Scalabrini to a friend or a colleague?
 
Extremely
 
Very
 
Moderately
 
Slightly
 
Not at all
 
 
 
How would you rate us in comparison to other companies that offer the same service?
 
A very great deal
 
A great deal
 
Quite a bit
 
Moderately
 
About the same
 
 
 
Are you satisfied or finding any problems in any of these areas?


- nursing/care
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
 
 
- leisure and lifestyle activities
 
Very unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Very satisfied
 
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