Customer Service Representative Evaluation - COPIE

How often do you open / look into the Performance Survey:

Once a year or less

Once in 6 Months or less

Once or more in 2 - 6 months

Once or more a month

Weekly or every two weeks

If less than once a month, why?

How often do you make entries in Performance Survey:

Once a year or less

Once in 6 months or less

Once or more in 2-6 months

Once or more a month

Weekly or every two weeks

If less than once a month, why?

How important Performance Survey is for you as a feedback tool:

Not important at all

Somewhat useless

Somewhat important

Very important

How often do your local partners use the Performance Survey tool:

Once a year or less

Once in 6 months or less

Once or more in 2-6 months

Once a month or more

Weekly or every two weeks

Other/Comment

How important in your opinion the Performance Survey tool is for your local partners as a feedback and evaluation tool?

Performance Survey tool does not fulfill the current requirements as an evaluation tool and new way/tool for evaluating the service quality is needed: