Customer Service Survey

Dear Customer,

Please take a few minutes to complete the following customer service survey. Our goal is to provide the best service possible. Your comments will enable us to see how we are doing overall and how we can improve.

Please start with the survey now by clicking on the Continue button below.

* How did you contact Technology Service Desk (TSD)?
Tick all that apply.

* About how long did you have to wait on the telephone before the our representative was available?

Less than 1 minute

1 to less than 3 minutes

3 to less than 5 minutes

5 to less than 10 minutes

10 minutes or over

Did our representative ... ?

* About how long did it take to get the problem resolved ?

Within an hour

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved.

* How many times did you have to contact TSD before the problem was corrected?

Once

Twice

Three times

More than three times

* Overall, how satisfied are you with the customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?