| |
Hello:
You are invited to participate in this online questionnaire, which will assist in the development of DCT’s Network Architecture Map. This map will inventory the current network environment and infrastructure, and be used to construct and maintain a high performance network with the resilience to support the increased demands of future growth.
As a project team member and spokesperson for your department’s end-users, your input is critical to achieve this desired end state. Since the goal of this questionnaire is to gather honest feedback, respondents will not be asked to identify themselves by name. However, because some of the information sought is potentially identifiable, we cannot ensure complete anonymity.
As you answer each question, please be aware that you will not be able to revise a previous answer once you have proceeded to the next question. This is an untimed questionnaire, so please take your time in responding to each question.
If you have questions at any time about this questionnaire, you may contact William Long at 404-937-3323 or by email at [email protected].
Thank you very much for your time. Please start the questionnaire now by clicking on the Continue button below. |
| |
|
|
|
| |
| * 1. What is the title of your direct supervisor? | | |
|
|
|
|
| |
| * 2. How many people directly report to you? |
| |
|
|
|
|
| |
| * 3. What is your Official Title? | | |
|
|
|
|
| |
| * 4. If you have any computer related issues, whom do you contact? Please select one. |
| |
|
|
|
|
| |
| * 5. If you have any computer related issues, how do you report the issue? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 6. Describe your general Day to Day duties. | | | | * Of your general Day to Day duties, which are considered primary? | | | | * Of your general Day to Day duties, which are shared amongst other company personnel? If this question does not apply to the type of work you perform, type "N/A" to indicate "Not Applicable". | | |
|
|
|
|
| |
| * 7. Who performs your primary duties in your absence? | | |
|
|
|
|
| |
| * 8. Is this person permitted to make an independent decision regarding a primary duty in your absence? |
| |
|
|
|
|
| |
| * 9. Have you been provided any standard operating procedures to complete your duties? |
| |
|
|
|
|
| |
| * 10. Which industry standard(s) do you follow to fulfill your duties? If this question does not apply to the type of work you perform, type "N/A" to indicate "Not Applicable". | | |
|
|
|
|
| |
| * 11. Do you back up your data files? |
| |
|
|
|
|
| |
| * How often, and on which device(s) do you back up your data files? | | |
|
|
|
|
| |
| * 12. Which application(s) do you use to perform your essential duties? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 13. Which device(s) do you use to perform your essential duties? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 14. Do you find it necessary to make changes or modifications to DCT software applications to help you perform your responsibilities? |
| |
|
|
|
|
| |
| * Describe how you make changes or modifications to DCT software applications. | | |
|
|
|
|
| |
| * 15. Which mail system(s) do you use to perform your essential duties? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 16. Do you encounter error messages or issues when using DCT software applications? |
| |
|
|
|
|
|
|
|
|
| |
| * Name the application(s) that are most problematic and, for each application, explain the issue(s) you encounter. | | |
|
|
|
|
| |
| * 17. Which file system(s) do you use to store DCT information? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 18. Please list any additional applications you use to perform your primary and additional duties. | | |
|
|
|
|
| |
| * 19. What else would you like to share with IT that could help to assess and improve DCT system capabilities? | | |
|
|
|
|
| |
| * 20. How often does IT bring innovative technology to the business to give DCT a competitive advantage? |
| |
|
|
|
|
| |
| * 21. Describe one or more innovative technology solutions IT has brought to the business to give DCT a competitive advantage. | | |
|
|
|
|
| |
| * 22. How rapidly does IT adapt to the changing needs of your organization? |
| |
|
|
|
|
| |
| * 23. Do employees in your department have all the necessary technology to ensure optimal performance of their essential duties? |
| |
|
|
|
|
| |
| * Name or describe the desired functionality of any technologies that could be implemented to optimize performance. | | |
|
|
|
|
| |
| * 24. Please drag and rank the following IT service components (1st to 9th) from most important to least important to you in performing your essential duties effectively: |
| |
| | Service Desk/Help Desk/Tech Support Timeliness Service Desk/Help Desk/Tech Support Effectiveness Network resources (internet access, home access/VPN) Wifi Connectivity Mobile Device Management Devices (workstations, printers, videoconferencing, etc.) Analytics and Reporting Software Applications Policy creation, communication and enforcement
| |
|
|
|
|
| 25. Please rate your experience with the following service components from 1 star to 5 stars (1 star being Not at All Satisfied and 5 stars being Fully Satisfied:
|
|
| * Effectiveness of IT Service Desk/Help Desk/Tech Support Desk's ability to resolve reported issues | |
|
|
| * Timeliness of Service Desk's resolution to reported issues | |
|
|
| * Availability and speed of the network and internet access | |
|
|
| * Performance and capabilities of IT provided devices (laptops, smartphones, etc.) | |
|
|
| * Timeliness and value of current analytics and reports | |
|
|
| * IT Policies (e.g., admin rights on devices, acceptable use) do not hinder my effectiveness and are communicated effectively | |
|
|
|
|
|
|
| |
| * Are you a member of the Information Technology Department? |
| |
|
|
|
|
| |
| * 1. Upon which of the following do you perform application administration? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 2. Upon which of the following do you perform Systems Administration? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 3. Upon which of the following do you perform Telecom Administration? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 4. Upon which of the following do you perform Network Device Administration? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 5. Upon which of the following do you perform Office Automation Support and Administration? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 6. Do you perform management of any of the following Third Parties? Please select all that apply. |
| |
|
|
|
|
|
| |
| * 7. Which file system(s) do you use to store DCT information including log files? Please select all that apply. |
| |
|
|
|
|
|
Loading...
