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Surveys
2014
December
D
Dealer
Dealer
0%
Exit Survey
Mark the following functionality with Yes (Y) if you want them in other devices
Yes
No
Alerts
Surveys
Announcements/ News Desk
Actionable email alert
Work list
Calendar
Workflow
Reports
Multi browser support
Browser Based Applications
Yes
No
Native App
Multi language
Multi OS support
Export/Print
Import
Application integration
Content /Document Management
Single Sign On
Bookmarks
Customizable dashboard
Yes
No
Intuitive Navigation
Personalization
Multi Tasking
Enterprise search
Collaboration
Asset Repository
Dealer On Boarding (new dealer)
Find/ Ask an expert
Training modules/Internal certifications
Social integration with Facebook, Twitter, Blogs etc
Crowd Sourcing
Please check relevant issues that you face with service booking activity in current dealer portal
No Problem
Lack of visibility
Lack of Intuitive navigation
Incomplete features
Number of navigation is very high
Poor representation of information
Other
Please check relevant issues that you face with Recommendation, Time, Cost and Part estimation activity in current dealer portal
No Problem
Lack of visibility
Lack of Intuitive navigation
Incomplete features
Number of navigation is very high
Poor representation of information
Other
Please check relevant issues that you face with technical support to service team activity in current dealer portal
No Problem
Lack of visibility
Lack of Intuitive navigation
Incomplete features
Number of navigation is very high
Poor representation of information
Other
Rate the following activities on the basis of ease of accessing it in current dealer portal
Too Complex
Complex
Intuitive
Very Intuitive
Advance Service Notification
Service Request booking
Prepare time, cost and part estimate
Live Support to technical team
How often you face following issues with your current system:
Never
Sometimes
Often
Very Often
Always
Keeping track of follow up of identified leads
Not able to give prompt response to customer queries
Not able to provide customized quote/offer to your customer
Preferred car not available at the time of test drive
Order Tracking
Inaccurate forecasting
Missed out opportunity to upsell/cross sell due to lack of information about customer
Managing right level of inventory
Leads generated through social media
Low visibility on Vehicle stock at yard, transit and other dealers
Lack of tools to measure customer satisfaction and churn rate
Not able to monitor performance of sales team
Rate the following features on the basis of its importance
Un Important
Slightly Important
Important
Very Important
Critical
Alerts
Surveys
Announcements/ News Desk
Actionable email alert
Work list /Workflow
Calendar
Reports
Multi browser support
Browser Based Applications
Native App
Un Important
Slightly Important
Important
Very Important
Critical
Multi language
Multi OS support
Uniform Multi device support
Import/Export/Print
Content/Document Management
Single Sign On
Bookmarks
Customizable dashboard
Intuitive Navigation
Personalization
Un Important
Slightly Important
Important
Very Important
Critical
Enterprise search
Collaboration
Asset Repository
Find/ Ask an expert
Training modules/Internal certifications
Social integration with Facebook, Twitter, Blogs etc
Crowd Sourcing
How satisfied are you with following features in your current dealer portal?
Very Unsatisfied
Unsatisfied
Satisfied
Highly Satisfied
Availaibility
Speed
Ease of Use
Look and feel
Mobile Access
Access to information
Rate the following key activities on the basis of ease of accessing it in current dealer portal
Too Complex
Complex
Intuitive
Very Intuitive
Lead Generation (Existing Customers)
Lead Generation (New Customers)
Product Demonstration /Schedule Test Drive
Book Order
Ordering/ Procurement
Receiving Stock
Stock Management
Check on all functionalities which you want to see in portal:
Precise forecasting algorithm
Keeping track of identified leads
360 degree profile of prospective new customer including social profile to deal with them better
360 degree profile of prospective existing customer including social profile to deal with them better
Customized offers for the customer
Detailed information about products to handle query in agile manner
Relevant information which can help you in upselling & cross selling
Monitor Customer Satisfaction
Keeping track of Sales team performance
Tracking orders to deliver product on time
Customer Lifetime value
Automated trigger on timely basis about prospective leads from existing customers
Current stock level just a click away
Interdealer stock visibility to liquidate dead stock
Monitor Customer activities on social media and product feedback
Other
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