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  1. Surveys
  2. 2011
  3. October
  4. D
  5. Determining Service Delivery Levels at the Service
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Dear Respondent:
I, Nerisha Moodley, an MBA student at the Graduate School of Business, University of Kwa-Zulu Natal hereby invites you to participate in my research entitled: Determining Service Delivery Levels at the Services Sector Education and Training Authority. The aim of this study is to determine if service delivery from the Services SETA affects the productivity of private Further Education and Training Providers.

Through your participation, I hope to understand your expectations and perceptions of the SETA. The results of this research are intended to contribute to a better level of service delivery from the Services SETA and a more satisfied stakeholder in the form of private FET providers.

It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. There will be no monetary gain from participating in this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Nerisha Moodley on 083 778 3728 or by email at the email address specified below. Alternatively you may contact my Supervisor Alec Bozas on 082 334 4477 or the Research Office of UKZN, Ms. P. Ximba on 031 260 3587.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
1) Your gender is:
 
(a) Male
 
(b) Female
 
 
 
2) How long have you been utilising the services of the Services SETA?
 
(a) Under 1 year
 
(b) Between 2 - 3 years
 
(c) Between 4 - 5 years
 
(d) More than 5 years
 
 
 
3) Why did you seek the services of the Services SETA?
 
(a) To accredit a learning or skills programme
 
(b) To register as an assessor
 
(c) To register as a moderator
 
(d) To find registered assessors/moderators
 
(e) Other
 
 
 
4) Which of the following best describes your involvement in SETA matters? Are you involved as:
 
(a) Service Provider
 
(b) Assessor
 
(c) Moderator
 
(d) Private Consultant
 
(e) Other
 
 
 
5) How often do you liaise with the Services SETA?
 
(a) Daily
 
(b) Weekly
 
(c) More than once a week
 
(d) Monthly
 
(e) When necessary
 
 
To determine if there is a relationship between poor Service Delivery by the Services SETA and the productivity of private Further Education and Training (FET) Colleges:
Strongly Disagree Disagree Unsure Agree Strongly Agree
1. Your firm's rleationship with the SETA is sound
2. Your firm's relationship with the SETA contributes to the firm's productivity
3. You find the SETA beneficial to the smooth running of your firm
 
To determine whether the FET Colleges are satisfied with the administration levels as delivered by the Services SETA:
Strongly Disagree Disagree Unsure Agree Strongly Agree
4. You are satisfied with the SETA and the efficiency in which it accredits learning and skills programmes
5. You are satisfied with the SETA and the efficiency in which it accredits assessors
6. You are satisfied with the SETA and the efficiency in which it accredits moderators
7. You are satisfied with the SETA's database of accredited assessors/moderators
 
 
To assess whether the quality and reliability of communication from the Services SETA is of a high standard:
Strongly Disagree Disagree Unsure Agree Strongly Agree
8. You are satisfied with the quality of communication you receive from the SETA
9. You are satisfied with the reliability (consistency and accuracy of answers) of communication you receive from the SETA
10. SETA staff chop and change their answers from one day to the next
11. SETA staff are prompt in responding to queries from my firm
 
 
To ascertain if the new National Skills Development (NSD) Strategy III has improved the working relationship between the Services SETA and private FET providers:
Strongly Disagree Disagree Unsure Agree Strongly Agree
13. The implementation of the NSD Strategy III has resulted in improved communication between the SETA and your FET
14. The implementation of the NSD Strategy III has resulted in improved administration between the SETA and your FET
15. The implementation of the NSD Strategy III has resulted in improved relationships between the SETA and your FET
 
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