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We invite you to take a brief survey. It examines how organizations are using document management activities – whether internal or outsourced – to improve business performance during the current economic downturn and beyond. The survey also spotlights the benefits organizations believe they are gaining from their document management strategies as well as the strategies they are considering for the future.
The survey will take only a few minutes to complete. Additionally, two of the first 100 survey participants will be randomly selected to win a digital camera for “document-ing” the important personal and business events in their lives. Please remember to include your contact information at the end of the survey so we can send you a copy of the survey results and notify you by email if you win a digital camera. (Survey responses will be kept confidential and email addresses will not be shared by third parties.) Please note that you may automatically skip some questions depending on your answers.
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| 1. How is the economic downturn affecting your organization’s actions? Check all that apply. |
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| 2. Given the economic downturn projected through 2009, do you believe that outsourcing non-core business processes can help your organization meet the financial challenges ahead? |
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| 3. Which of the following document processing functions does your organization manage internally? Check all that apply. |
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| 4. Please check the business benefits you believe your organization is gaining by managing document processing functions internally. Check all that apply.
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| 5. Which of the following document processing functions does your organization manage on an outsourced basis? Check all that apply. |
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| 6. Please check the top three business benefits you believe your organization is gaining by managing document processing functions on an outsourced basis.
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| 7. Which additional document processing functions does your company plan to outsource in the next 12 to 24 months? Check all that apply. |
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| 8. What business goals are driving your company’s plans to outsource document management processes in the next 12 to 24 months? Check all that apply. |
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| 9. Is your organization measuring the performance of any of its document management activities (such as mail/shipping, records management, print/copy etc.)? |
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| 10. Which of the following elements of document performance is your organization measuring? Check all that apply. |
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| 11. Which of the following document management activities is your organization measuring? Check all that apply. |
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| 12. Are your company’s metrics for document performance aligned with its business objectives (e.g. to increase customer satisfaction)? |
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13. How is your company reporting its document performance? Check all that apply.
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| 14. Why do you believe your organization is not measuring the performance of its document functions? Check all that apply. |
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| 15. In what functional areas has your organization implemented document imaging processes (paper to digital conversion)? Check all that apply. |
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| 16. What benefits do you believe your organization is gaining from its document imaging processes? Check all that apply. |
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| 17. Select the position that best identifies your role |
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| 18. What is the size of your organization? |
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19. Does your organization outsource business processes?
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| 20. Would you be willing to be contacted for a brief follow up interview on survey topics? |
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| We welcome your comments on survey topics here: | | |
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Thank you for completing the document management survey.
If you are interested in obtaining a free copy of the survey report and want to be notified if you win a digital camera, please provide your contact and industry information. Survey responses will be kept confidential and email addresses will not be shared with third parties. The industry information requested below will allow us to provide you with the survey response rate for your industry compared with other industries.
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