DOD KMT 1

* First Name :
* Last Name :

Please prioritize the following tasks, with 1 being the most important

Voicemails
Unassigned Tickets
RXs
Doc Not present notifications
My unresolved tickets
Shift notifications
DOD Call notifications

Where do you go to see if a doctor missed a call, and what steps do you take to resolve the issue?

How do you reply to UserVoice tickets?

Please list the format for CID notes

Please rate your CONFIDENCE LEVEL in the following areas

	Poor	Average	Good	Excellent
Rxs

Unassigned tickets

Doc Not present notifications

DOD Call Notifications

Shift Notifications

Please prioritize the following DOD Notifications, with 1 being most important

Initial Connection failed
Doctor aborted call
CC authorization failed
Member called prior to call start
Re connection attempt failed
Normal Call end
Favorite doctor missed call
Could not match member to a doctor

Please reply to the following email:I recently called, and spoke with a doctor. It was a waste of time. He told me to go see my normal doctor here in Hazard. Problem is, my doctor moved. There are no local doctors, and I need help. I have been trying to call back, but every time I call, it does the green loading bars for a while and then tells me It can't find a doctor for me. HELP!

Please name 1 area where you think you need improvement

Please reply to the following email:I keep calling and I get to speak with doctors, but I would like to talk to Dr.Phil. How do i get that arranged?Thank you XXXX

How do you resolve a "Doc not present Notification"

What steps would you take to resolve an Initial Connection Failure?