Durban Chamber of Commerce

I Phumlani Shange I am a Btech student at Durban University of Technology. I am conducting a study on customer satisfaction with Durban Chamber of Commerce and Industry. I would be grateful if you could answer the questionnaire which should take you no more than 10 minutes. Thank you for your participation.

1. Please select the position your occupy within your company

2. Please select the number of employees at your company

3. i believe that belonging to the DCCI is .. ( please choose the most appropriate option)

Excellent value for money

Good value for money

satisfaction value for money

poor value for money

a waste of money

4. Membership brings little or no value for money because....( You may select more that one)

I can get the same member benefits elsewhere

There are little of no tangible benefits to membership

The price of membership is too high

The quality of services of the DCCI are delivered poorly

I do not know how the money I pay in membership fees is spent

5. Rank the reasons why you read the DCCI Daily Digest 3 or more times per week... Where 1 is the main reason and 6 is the least relevant. Do not repeat any numbers.

The content is relevant and interesting____

The business news captures highlights from many different publications and packages it well__

The economic indicators provide me with a quick update of what's happening in the market__

The advertorials by member companies inform me of suppliers I can use in my business__

The upcoming DCCI events are listed and allows me to book online__

The Chamber notices inform me as to what the DCCI is doing for members__

6. How often do you...

7. Which Social Media platforms do you follow the DCCI? (You may choose more than one)

8. Rate your overall satisfaction with the DCCI

9. What suggestions do you have that would help the DCCI deliver a better service to its members?