Durban Chamber of Commerce Industry

I Yongama Mgcwaba am a Btech student at Durban University of Technology. I am conducting a study on customer satisfaction with Durban Chamber of Commerce and Industry. I would be grateful if you could answer the questinnaire which should take you no more 10 minutes. Thank you for your participation.

Please select the position you occupy within your company

Please select the number of employees at your company

I believe that belonging to the DCCI is..( please choose the most appropriate option)

Excellent

Good value for money

Poor value for money

A waste of money

Membership brings little or no value for money because ....( you may select more than one)

I can get the same member benefits elsewhere

There are little of no tangible benefits to membership

The price of membership is too high

The quality of services of the DCCI

I do not know how I pay in membership fees spent

Rank the reasons why you read the DCCI Daily Digest 3or more times per week....where is the main reason and 6 is the least relevant. Do not repeat any number

The content is relevant and interesting

The business news captures highlights from many different publication and packages it well

The economic indicators provide me with a quick update of whats happening in the market

The advertorials by member companies inform one of suppliers i can use in my business

The upcoming DCCI events are listed and allows me to book online

The Chamber notices inform me as to what the DCCI is doing for members

How often do you....

think the DCCI should be published

visit the chambers website

follow activities on social media platforms( per week)

visit the DCCI at its offices ( per week)

read about the DCCI and its activities in the media ( per week

Which social media platforms do you follow the DCCI( You may choose more than one)

Rate your overall satisfaction with DCCI