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  1. Surveys
  2. 2013
  3. August
  4. E
  5. E Filing
0%
Exit Survey
 
 
Assalamualaikum and Selamat Sejahtera
You are invited to participate in our survey Trust and E filing success in Malaysia. In this survey, approximately 200 tax practitioners will be asked to complete a survey that asks questions about the post usage satisfaction of using E-filing. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Nurul Fatma Aziz at 0194626493 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Nurul Fatma Aziz
Lecturer
Faculty of Accountancy
University Technology MARA
[email protected]


 
 
 
 
* Number of times you currently use the E-filing per week
 
0
 
1-3
 
4-6
 
7-9
 
10-12
 
Other
 
 
 
 
The number of years that you have used the E-filing
 
 
The following questions are related to trust in government.

Please indicate the degree to which you agree/disagree with the following statements based on your experience dealing with Inland Revenue Board (IRB).
Strongly Disagree Disagree Slightly Disagree Neutral Slightly Agree Agree Strongly Agree
The IRB’s services can be trusted to carry out online transactions faithfully.
The IRB’s services through the internet are trustworthy.
The IRB’s e-services keeps citizens’ best interests in mind.
I would be comfortable giving the IRB a task or problem that was critical to me, even if I could not monitor their actions.
If someone questioned the IRB’s motives, I would give IRB the benefit of the doubt.
I really wish I had a good way to keep an eye on the IRB.
If I had my way, I wouldn’t let the IRB have any influence over issues that are important to me.
 
 
Below are some questions relating to procedural justice, distributive justice, interpersonal justice and informative justice when dealing with IRB.

Please indicate the degree to which the situations affect you when dealing with IRB.

Procedural justice

Refer to the procedures IRB uses to make decisions about tax audit, tax appeal, etc.
To a very small extent To a small extent To a quite small extent Neutral To a quite large extent To a large extent To a very large extent
I am able to express my views during these procedures
I can influence the decision arrived at by these procedures
These procedures are free of bias
These procedures are based on accurate information
I am able to appeal the decisions arrived at by these procedures
These procedures uphold ethical and moral standards
 
Distributive justice

Refer to the outcomes you receive from your dealings with IRB, such as tax audit, tax appeal, etc
To a very small extent To a small extent To a quite small extent Neutral To a quite large extent To a large extent To a very large extent
These outcomes reflect the effort I put into my work
These outcomes appropriate for the work I has completed
These outcomes reflect what I has contributed to my work
These outcomes justified, given my performance
 
 
Interpersonal justice
To a very small extent To a small extent To a quite small extent Neutral To a quite large extent To a large extent To a very large extent
IRB treated me in a polite manner
IRB treated me with dignity
IRB treated me with respect
IRB refrained from improper remarks or comments
 
 
Informational justice
To a very small extent To a small extent To a quite small extent Neutral To a quite large extent To a large extent To a very large extent
IRB has been candid when communicating with me
IRB has explained the decision making procedures
IRB's explanations regarding procedures are reasonable
IRB communicated details in a timely manner
IRB has tailored communications to meet individuals needs
 
 
We would like to ask you some questions relating to the E-filing system you used to submit the tax return online.

These questions are relating to the post usage usefulness of using the system.

Please indicate the degree to which you are agree/disagree with the following statement about the system.
Strongly disagree Moderately disagree Slightly disagree Neutral Slightly agree Moderately agree Strongly agree
Using the E-filing in my job will increase my productivity (e.g., make my work faster)
Using the E-filing in my job will improve my performance (e.g., make my work better)
Using the E-filing in my job will make me more effective (e.g., help me make better decisions)
I will find the E-filing to be useful in my job
 
Using the E-Filing improved my performance much more than I had initially expected
Using the E-Filing improved my productivity much more than I had initially expected
Using the E-Filing improved my effectiveness much more than I had initially expected
My experience with using the E-Filing greatly exceeded my initial expectations