EA Ops Survey

Questions marked with an * are required

Please complete this 1 page survey (which takes about 3 mins) so that the EA Ops Support Team could better meet your needs during your next approach. We value all feedbacks from the users.

Name

Project:

* How do you normally contact the EA Ops Support Team?

EA Ops Telephone Help Line

EA Ops Email through I-Net

EA Ops Email through OSN

Other

* How would you rate your level of ARIS knowledge and experience?

Expert and highly confident user

Reasonably experience and confident user

Beginner and not confident user

Please select a value that indicates your level of satisfaction or agreement.

	Strongly Agree	Agree	Slightly Agree	Slightly Disagree	Disagree	Strongly Disagree	N/A
* The waiting time to have my request addressed is acceptable.

* It is easy to schedule an appointment with the support staff.

* The instructions given are precise and clear.

* The support staff is helpful in assisting me while drawing the Operational Views (OV).

* The modelling guide provided is useful in guiding me to draw the different OVs.

* The speed of the PC is relatively fast enough for modelling purposes.

* The support staff is friendly and approachable.

* Overall, I’m satisfied with the Ea Ops support service.

Any comments/ suggestions: E.g ways to improve on our service, a particular staff member or process worthy of special mention)

Thank you for your time! ☺