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  2. 2014
  3. March
  4. E
  5. ECM

ECM

0%
Exit Survey
 
 
How did you contact ECM technical support?
 
Phoned the ECM- USA Technical Support line
 
Via Email
 
 
 
Do you consider this issue to be resolved?
 
Yes, this issue has ben resolved and I am satisfied with the resolution
 
Not sure, need time to test the solution
 
No, this issue has not been resolved
 
 
 
If you feel this issue has not been resolved, please tel us why:
   
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ability to understand the nature of your problem
Ability to provide clear answers to your questions
Ability or provide you with a solution that worked
Understanding of your IT environment
Timely follow-through on your issue
Overall handling of your issue
The time it took to resolve your issue
 
 
 
How many contacts did it take for you to resolve your issue?
 
 
 
Compared with technical support services that you have received from other companies you deal with, how would you rate the quality of De La Rue ECM technical support?
 
Much Higher Quality
 
Higuer Quality
 
About the same
 
Lower Quality
 
Much Lower Quality
 
 
 
What comments or suggestions can you give us that could help us to improve the quality of the technical support that we provide to you and your organization?