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| Do employees spend significant time filing documents? |
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| Do employees spend excessive time searching through files for documents or for certain information? |
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| Does staff frequently have to source/retrieve hardcopy files held in a filing cabinet in order to perform their job effectively? |
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| • If yes, is this a difficult and/or time consuming process? |
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| •Does it affect customer service or productivity? |
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| Are there any documents that are not easily accessible to the staff that is needed to perform their jobs effectively? |
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| How often do you conduct surveys? |
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