EDI Customer Survey

To help provide excellent customer service in the Regence EDI Support unit, we need to hear from you. Please complete this survey so that we can continue to assist you with EDI questions/issues. Thank you for your participation and comments.

What was the main subject of your most recent call to EDI Support?

How satisfied are you with the following:

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
The length of time it took the EDI Support staff to answer the phone when I called.

How the EDI Support staff listened and responded to my issue in a sensitive and constructive manner.

The total experience with the EDI Support staff with whom I spoke.

Has your issue/question been completely answered or resolved?

Yes

No

Overall, how satisfied are you with the way your question or problem was handled?

Any additional comments that you would like to provide: