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Instructions on filling out the Elements of an Effectively Managed Organization (EEMO) Survey


There are eight elements of an effectively managed organization: Mission, Planning, Structure, Systems, People, Results and Quality, Leadership, and Relationships.


For each of the eight elements there are descriptions of its specific dimensions. You are being asked to rate each of the elements, and its related dimensions, on a scale of 1-4 relative to whether you perceive it as a strength or as a weakness of the organization. Remember, this is a subjective judgement, so precision is impossible!


If you have any specific recommendations regarding any of the dimensions, or comments about why you gave it the rating that you did, please type your responses in the comments box that follows each question; short, succinct statements are appreciated.

Your responses will be kept confidential.


**Please complete this survey by November 3rd.**


Thank you for your participation!


Please click continue...
 
 

Please select the statement that best describes you.
 
I am Regional Staff
 
I work at Springboard Central
 
 

Please indicate your role in the organization.
 
 

MISSION
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
M1. The organization has a clearly articulated and agreed upon purpose (a statement that describes the ultimate result the organization is working to achieve).
 
 
M1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
M2. There is a consensus on the core services the organization should provide.
 
 
M2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
M3. There are shared values and beliefs that guide the organization and its members.
 
 
M3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
M4. There is a clear and agreed upon vision of what the organization is trying to accomplish and what it will take to make that vision happen.
 
 
M4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Mission: Overall Assessment
 
 

PLANNING
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN1. There is agreement on who the organization's clients should be.
 
 
PLN1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN2. A strategic plan is in place and drives the work of the organization.
 
 
PLN2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN3. There is an annual planning process to set program goals and budget.
 
 
PLN3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN4. There is a written annual operational plan that includes timelines and identification of who is responsible for which outcomes or activities.
 
 
PLN4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN5. There is agreement on overall major strategies that the organization will use for allocation of resources. (Strategies are priority responses that an organization will use to best accomplish its purpose.)
 
 
PLN5. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN6. Data is used to inform decision making.
 
 
PLN6. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PLN7. Once made, decisions are implemented, and effectiveness is evaluated by examining data.
 
 
PLN7. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Planning: Overall Assessment
 
 

STRUCTURE
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR1. There is well-defined organizational structure (work gets delegated and thus accomplished in an efficient and effective way).
 
 
STR1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR1a. There are clear lines of authority and responsibility including reporting relationships.
 
 
STR1a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR2. There is a decision-making process and structure that supports decisions being implemented (including clarity as to has input and who has responsibility for making various decisions).
 
 
STR2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR3. Lines of communication encourage and support the flow of information and feedback between and among managers, staff, and the Board. There are communication structures in place to support this information flow.
 
 
STR3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR4. Meetings are well-organized and well-run.
 
 
STR4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
STR5. Personnel policies and procedures are in place and followed.
 
 
STR5. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Structure: Overall Assessment
 
 

PEOPLE
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP1. The organization is sufficiently and appropriately staffed with personnel who are able to meet the needs of the clients.
 
 
PP1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP1a. The organization is able to attract and retain qualified, competent, and committed employees.
 
 
PP1a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP2. Roles and responsibilities for staff are clear and understood.
 
 
PP2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP3. There is a staff evaluation and accountability process that includes established performance expectations, periodic work review sessions, and an annual evaluation
 
 
PP3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP4. There is ongoing professional development for Springboard Central staff (training opportunities to enhance current skills, learn new skills, and career planning).
 
 
PP4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP5. There is ongoing professional development for all field staff (training opportunities to enhance current skills, learn new skills, and career planning).
 
 
PP5. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
PP6. There are appropriate rewards and recognition for all personnel. Staff feel valued and appreciated.
 
 
PP6. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
People: Overall Assessment
 
 

SYSTEMS
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS1. A realistic short-term and long-term fundraising program is in place.
 
 
SYS1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS1a. A realistic short-term and long-term sales (client development) program is in place.
 
 
SYS1a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS2. The fundraising activities secure adequate financial resources for the organization.
 
 
SYS2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS2a. The sales/client development activities secure adequate financial resources for the organization.
 
 
SYS2a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS3. Accurate and timely financial records are maintained.
 
 
SYS3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS4. A budgeting process is in place that ensures the effective allocation of resources.
 
 
SYS4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS5. Staff with budget oversight have a commitment to budget management, a clear understanding of what that looks like, and the information they need to carry it out.
 
 
SYS5. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
SYS6. There is effective use of appropriate technology, computers, and other management information systems.
 
 
SYS6. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Systems: Overall Assessment
 
 

RESULTS AND QUALITY
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
RQ1. The organization has feedback mechanisms in place to assess client satisfaction and client needs.
 
 
RQ1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
RQ2. Clients are satisfied with the services offered by the organization.
 
 
RQ2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
RQ3. Programs are effective and efficient.
 
 
RQ3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
RQ4. The organization provides quality programs that support the organization's mission.
 
 
RQ4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Results and Quality: Overall Assessment
 
 

LEADERSHIP
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
L1. The organization's management is a model for effective leadership (including inspiring shared values and a shared vision, and leading by example.
 
 
L1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
L2. The organization's management takes responsibility for creating an environment in which all personnel feel supported and motivated to produce quality results.
 
 
L2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
L2a. The organization's management holds staff accountable and takes action as needed to assure effectiveness.
 
 
L2a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
L3. Leadership is not just personified in one person, but is a shared function among many people.
 
 
L3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
L4. The organization takes a leadership role in the community, both in advocating on behalf of its constituencies and playing a key role in fostering cooperation among agencies offering similar services in the community.
 
 
L4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Leadership: Overall Assessment
 
 

RELATIONSHIPS
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R1. There is a constructive climate in which people are able to feel free to express unusual or unpopular views without fear of personal attack or reprisal.
 
 
R1. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R2. Individuals and groups have developed effective ways to be creative, innovative, and solve problems together.
 
 
R2. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R3. There is a strong commitment among all employees to working effectively as a team. Team spirit within and among departments is encouraged and supported.
 
 
R3. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R3a. There is effective coordinated services among departments.
 
 
R3a. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R4. People are willing to work through conflicts. Difficult issues are discussed within an atmosphere of supportiveness and constructive criticism.
 
 
R4. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R5. Effective formal and informal communication systems are in place that encourage support, trust, and cooperation among groups and individuals.
 
 
R5. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
R6. Communications systems assure staff has current information about the organization's work (at Springboard Central and in the Regions).
 
 
R6. Specific recommendations/comments:
   
 
 

Definite Strength Emerging Strength Somewhat Weak Definite Weakness
Relationships: Overall Assessment
 
 

Overall, how well is the organization doing in achieving its purpose?
Excellent Good Fair Poor
 
 
 
Identify one or two of the organization's greatest strength(s).
   
How can we take advantage of this/these strength(s)?
   
 
 
 
Identify one or two critical issues you feel are holding the organization back from achieving its purpose the most.
   
What should we do to respond to this/these weakness(es)?
   
 
 
 
Other comments:
   
 
Please contact [email protected] if you have any questions regarding this survey.
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