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  1. Surveys
  2. 2013
  3. September
  4. E
  5. Electrical Appliance Guarantee
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Hello:
You are invited to participate in our survey, Electrical Appliance Guarantee. In this survey, approximately 250 people will be asked to complete a survey that asks questions about Electrical Appliance Guarantee. It will take approximately 2 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Patrick Mzwandile Sibanyoni at 073 881 3711 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What is your date of birth?
 
 
 
First Name : 
Last Name : 
Address 1 : 
Address 2 : 
City : 
State : 
Zip : 
Phone : 
Email Address : 
 
 
 
Are you aware that electrical appliances carry 2yrs guarantee
 
Yes
 
No
 
 
 
Are you aware that if these goods pack up within the guarantee period they can be returned for replacement or refund
 
Yes
 
No
 
 
 
• Have you ever returned any electrical appliance that packed up to the shop where you bought it
 
Yes
 
No
 
 
 
Do you know what is required by the shops when returning the guaranteed appliances
 
Yes
 
No
 
 
 
Do you keep the Receipts of the electrical appliances as a proof of purchase
 
Yes
 
No
 
 
 
Do you prefer to Buy new appliances rather that going through the hassle of Queuing to return them
 
Yes
 
No
 
 
 
Are your current electrical appliances still under Guarantee
 
Yes
 
No
 
 
 
Do you prefer to fix appliances yourself when they pack up
 
Yes
 
No
 
The objective of this survey is to determine how many South Africans are not benefiting from the redress route available to them (i.e. returning goods under guarantee to the shops if they pack up or faulty) and also get to understand the reasons behind not utilising the available recourse by consumers.