Emergency Notification Market Survey

Good morning/afternoon. My name is ______________ calling from Galain Research. We are conducting a national study on the use of communications technologies by governments. The survey will take approximately five minutes. May we ask you a few brief questions?

1. Does your city/county currently manage or have access to a system where a recorded voice message can be sent to residents by telephone within a selected geographic area?

Yes

No

Don't Know - (ASK TO SPEAK WITH SOMEONE WHO KNOWS)

2a. Does your city/county currently manage or have access to a system that will send

--[IF "NO" TO BOTH 1 AND 2A., GO TO 10. OTHERWISE CONTINUE TO 2B.]--

2b. [IF "YES" TO BOTH 1 AND 2A] Are recorded voice messages, text and email messages all sent from the same system?

Yes

No

Don't Know

3a. Who in your city/county are regular users of the system to send messages?
(SELECT ALL THAT APPLY)

3b. On average, how often does your city/county send recorded or text messages to the public? Would you say:

4. When sending an alert to the public, what is the most typical reason behind the notification? Would you say it’s for:

1 Emergency situations (e.g. life or health threatening)

2 Urgent situations (e.g. planned residential electricity disruption)

3 Everyday, non-emergency situations (e.g. street closures, trash pickup schedule changes)

4 Emergency, urgent, and non-emergency situations equally

5. What company makes or provides the mass notification system you currently use?

--NOTE: Q5 IS A CRITICAL QUESTION. IF "DON'T KNOW" GET CONTACT INFORMATION FOR PERSON WHO CAN ANSWER.--

6. For each of the following, please rate how well your mass notification system matches expectations.

Please use a scale from 1 to 5 where 1 is “Falls far below expectations”, and 5 is “Greatly exceeds expectations.”

The higher the number, the better the rating. Are you ready?

7a. Overall, how satisfied is your city/county with its mass notification system and vendor. Would you say:

7b. How likely are you to recommend the mass notification system to a neighboring jurisdiction? Would you say:

8. Does your mass notification system have computer hardware residing locally in your computer center, is it an internet-based service to which you subscribe, or both?

1 Hardware residing on-premise

2 Subscription/ Internet-based service

3 On-premise AND subscription-based

99 Don’t know

9. How would you classify the area served by your mass notification system?

10. On a scale from 1 to 5 where 1 is “Not at all likely” and 5 is “Very likely,” how likely is your city/county to purchase or subscribe to a new mass notification system in the next 12 months?

11. How much would you expect to budget for the initial cost (or year 1 cost) of a new mass notification system?

12. How much would you expect to budget for annual ongoing costs of a mass notification system?

13. (ONLY FOR THOSE ANSWERING "NO" TO 1. AND 2A.) For each of the following, please rate how important each factor is when considering the purchase of a notification system.

Please use a scale from 1 to 5 where 1 is “Very Unimportant” and 5 is “Very Important.”

The higher the number, the greater the importance. Are you ready?

14. What is the estimated population of the area in which you serve?

That is all of the questions I have for you today. Thanks for participating in our survey. I appreciate your valuable time.

Researcher Name:

Respondent Name:

Title

Respondent Government Name:

Respondent State:

Respondent phone number (digits only):

Population category:

Add any additional comments here: